Retail Team Supervisor

3 weeks ago

Kingston, Ontario, Canada Roots Full time

POSITION SUMMARY

The Retail Team Supervisor serves as a vital link between the management team and sales associates, playing a key role in the daily operations of the store while inspiring the team to surpass performance targets. Reporting directly to the Store Manager, this position offers support and coverage in the absence of Store and Assistant Managers. The Retail Team Supervisor exemplifies exemplary sales and customer service practices to foster a consistent, outstanding, and positive shopping experience for both customers and team members.

KEY QUALIFICATIONS

To excel in this role, candidates should possess:

  • A minimum of 1 year of relevant experience in a retail apparel setting; experience in luxury retail is advantageous.
  • A demonstrated ability to effectively lead a sales team and be recognized as a peer leader.
  • Experience in managing POS systems, handling daily financial transactions, and submitting timely reports.
  • Strong organizational and problem-solving capabilities.
  • A passion for delivering an exceptional customer experience.
  • The ability to work collaboratively while being self-driven.
  • Availability for flexible weekly shifts, including weekends, closing shifts, and holidays.

YOUR CONTRIBUTION

This role provides an opportunity to influence the future of our organization by:

  • Fostering a customer-centric sales culture and enhancing brand loyalty through comprehensive product knowledge.
  • Collaborating with store management to implement strategies that optimize performance and ensure the effective execution of all operational activities.
  • Offering innovative ideas and solutions to the leadership team that enhance productivity and improve store operations.
  • Assisting in the onboarding and training of new associates.
  • Coaching team members on customer service principles and providing constructive feedback.
  • Helping to resolve customer service issues.
  • Overseeing and delegating tasks to maximize operational efficiency.
  • Providing performance feedback to store management regarding individual and team contributions.
  • Ensuring that team members receive scheduled breaks and meal periods.
  • Encouraging open communication on the sales floor.
  • Ensuring compliance with all company policies, procedures, and guidelines.
  • Carrying out opening and closing procedures, along with any inventory responsibilities as assigned.

WHY ROOTS?

Roots embodies a culture and lifestyle, seeking dynamic individuals who are passionate about retail and fashion, enjoy challenges, and share our vision for a sustainable future.

Our success is deeply rooted in the people who work here. At Roots, you can grow and take advantage of the numerous opportunities available. Every team member is encouraged to 'spread their roots'.

INTERESTED IN THIS OPPORTUNITY?

We appreciate all applications; however, only those candidates who meet the qualifications will be contacted.

Roots Corporation is committed to fostering an inclusive and respectful workplace. We adhere to accessible employment practices in compliance with applicable regulations. Requests for accommodation can be made at any stage of the recruitment process; applicants are encouraged to communicate their needs.

Apply Now

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