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Field Operations Manager

2 months ago

Ottawa, Ontario, Canada Brandt Full time
Job Title: Field Foreman

Brandt Tractor Ltd is seeking a highly skilled and experienced Field Foreman to join our Ottawa Construction & Forestry location.

Job Summary:

The successful candidate will be responsible for the daily organization and dispatch of field technicians, ensuring quality repair work for the Ottawa Service Department. They will also advise and make recommendations to the Service Manager regarding technician skills and training needs.

Key Responsibilities:
  • Organize and dispatch field technicians to ensure efficient and effective service delivery
  • Supervise the work of service technicians to ensure quality repair work
  • Maintain a clean and organized work environment
  • Advise and mentor technicians to improve their skills and knowledge
  • Commit to customer service and service excellence
  • Communicate effectively with customers, the service team, and other branch personnel
  • Establish and maintain an on-call field schedule
  • Manage costs and ensure profitability of the department
  • Open and close work orders, prepare work orders for warranty
  • Perform other duties as required
Requirements:
  • Strong organizational skills
  • Basic Microsoft Office skills required
  • Ability to work after-hours
  • Ability to lift up to 50 pounds
Preferred Qualifications:
  • Previous mechanical experience in a heavy equipment environment
  • Certified Journeyman in the Heavy Duty Equipment technician trade or equivalent designated trade
  • Experience in a service department setting
  • Familiarity with John Deere and competitive products
  • Forklift license