Bilingual Customer Service Representative

4 weeks ago

Vancouver, British Columbia, Canada AlgaeCal Full time
About the Role

We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at AlgaeCal. As a key member of our Customer Success Centre, you will play a vital role in providing exceptional support to our customers, helping them navigate their bone health journey.

Key Responsibilities
  • Act as a knowledge base for customers' inquiries regarding our products and their bone health
  • Provide active listening and support to customers through various mediums, including email and phone
  • Process orders and returns for customers
  • Help customers understand the results of their DEXA bone scans
  • Update customer records and process accounts
Requirements
  • Highly motivated and customer-focused individual
  • Strong customer service background
  • Fluency in English and Spanish (verbal and written)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • $50,000 starting salary with opportunities for growth and advancement
  • Generous healthcare plan
  • Flexible Stat Holidays with the option to bank days for later use
  • Top-notch Mac computer and equipment
  • Supported professional development and continued learning
Company Culture

At AlgaeCal, we value our employees and strive to create a positive and supportive work environment. We believe in work-life balance and offer flexible scheduling to ensure our employees can meet their personal and professional goals.

We are a hyper-growth company, and we are always looking for talented individuals who share our values and are passionate about making a difference in the world.

If you are a motivated and customer-focused individual who is passionate about natural health and customer service, we encourage you to apply for this exciting opportunity.

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