Bilingual Customer Service Representative

1 month ago

Vancouver, British Columbia, Canada AlgaeCal Full time
About the Role

We are seeking a highly motivated and bilingual customer service representative to join our team at AlgaeCal. As a Bone Health Consultant, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and helping them make informed decisions about our products and their bone health.

Key Responsibilities
  • Act as a knowledge base for customers' inquiries regarding our products and bone health
  • Listen actively to customers and provide them with the necessary information to make informed decisions
  • Support customers through various mediums, including email and phone
  • Process orders and returns for customers
  • Help customers understand the results of their DEXA bone scans
  • Update customer interaction records, process customer accounts, and file documents
Requirements
  • Highly motivated and customer-focused individual
  • Strong communication and interpersonal skills
  • Fluency in English and Spanish (verbal and written)
  • Ability to work independently and as part of a team
  • Organized and detail-oriented
  • Ability to multitask and prioritize tasks effectively
What We Offer
  • $50,000 starting salary with opportunities for rapid growth
  • Generous healthcare plan
  • Flexible Stat Holidays with the option to bank days for later use
  • Top-notch Mac computer and equipment
  • Supported professional development and continued learning
Company Culture

At AlgaeCal, we value our employees and strive to create a positive and supportive work environment. We believe in work-life balance and offer flexible scheduling to ensure our employees can meet their personal and professional needs.

We are a hyper-growth company, and this role is an exciting opportunity to be part of our team and contribute to our mission of changing lives through natural health.

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