Technical Support Specialist

3 days ago

Mississauga, Ontario, Canada BYTEMINDS IT SERVICES INC. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at BYTEMINDS IT SERVICES INC. as a User Support Technician.

Key Responsibilities
  • Network Access Management: Provide users with access to computer networks and ensure seamless connectivity.
  • System Performance Monitoring: Regularly report on the performance of computer systems and networks to identify areas for improvement.
  • Technical Research and Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues.
  • User Training and Support: Offer advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use our systems effectively.
  • Problem Log Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Application Redesign and Development: Participate in the redesign of applications and other software to improve user experience and efficiency.
  • Team Leadership: Supervise other technical support workers in this group, providing guidance and support to ensure the team's success.
  • Customer Service: Provide business systems, network, and Internet support to users in response to identified difficulties, ensuring exceptional customer service.
Requirements
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Work Schedule: 35 hours per week.
  • Language: English is the primary language of communication in this role.

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