Customer Support Manager
2 days ago
We are seeking an experienced Customer Support Manager to lead our team in Canada. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that our team meets and exceeds customer expectations.
Key Responsibilities- Lead and inspire a team of Customer Support Advisors to deliver exceptional customer service and achieve business objectives.
- Develop and implement strategies to improve customer satisfaction, reduce complaints, and increase customer loyalty.
- Collaborate with cross-functional teams to identify and resolve customer issues, and implement process improvements.
- Manage and develop the skills of Customer Support Advisors to ensure they have the necessary knowledge and expertise to provide excellent customer service.
- Monitor and analyze customer feedback, complaints, and satisfaction data to identify trends and areas for improvement.
- Develop and implement training programs to ensure Customer Support Advisors have the necessary skills and knowledge to provide excellent customer service.
- 5+ years of experience in a customer-facing role, with a focus on customer support or service.
- Proven leadership and management skills, with experience in leading a team of customer support advisors.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Strong analytical and problem-solving skills, with the ability to analyze customer feedback and data to identify trends and areas for improvement.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong knowledge of customer service principles, practices, and procedures.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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Customer Support Manager
4 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time{"title": "Customer Support Manager", "content": "Job SummaryGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our customer support team. As a key member of our organization, you will be responsible for providing exceptional customer service, managing a team of customer support advisors, and driving business...
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Customer Support Manager
4 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time{"title": "Customer Support Manager", "content": "Job SummaryGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our customer support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that all team members are compliant and working within...
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Customer Support Manager
2 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our team in Canada. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that our team meets and exceeds customer expectations.Key ResponsibilitiesLead and inspire a team of Customer Support Advisors to...
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Customer Support Manager
1 day ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our team in Canada. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that our team meets and exceeds customer expectations.Key ResponsibilitiesLead and inspire a team of Customer Support Advisors to...
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Customer Support Manager
1 week ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Customer Support ManagerAbout Us: Greenstone Financial Services Canada is a leading distributor of direct-to-consumer insurance solutions in Australia, New Zealand, and Canada.Our Company: Backed by majority shareholders Ontario Teacher's Pension Plan (OTPP) and Caisse de Dépôt et Placement, we are a trusted partner in the insurance industry.Job...
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Customer Support Manager
7 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Customer Support ManagerAbout Us: Greenstone Financial Services Canada is a leading distributor of direct-to-consumer insurance solutions in Australia, New Zealand, and Canada.Our Company: Backed by majority shareholders Ontario Teacher's Pension Plan (OTPP) and Caisse de Dépôt et Placement, we are a trusted partner in the insurance industry.Job...
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Customer Support Team Lead
5 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleGreenstone Financial Services Canada is seeking a highly skilled and experienced Customer Support Team Lead to join our team. As a key member of our customer support department, you will be responsible for leading and inspiring a team of customer support advisors to deliver exceptional customer experiences.Key ResponsibilitiesLead and provide...
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Customer Support Team Lead
5 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleGreenstone Financial Services Canada is seeking a highly skilled and experienced Customer Support Team Lead to join our team. As a key member of our customer support department, you will be responsible for leading and inspiring a team of customer support advisors to deliver exceptional customer experiences.Key ResponsibilitiesLead and provide...
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Customer Support Technician
4 weeks ago
Richmond Hill, Ontario, Canada N. Harris Computer Corporation - CAD Full timeAbout the Role: As a vital member of the SilverBlaze division at Harris, you will be immersed in a dynamic and expanding international software development environment that focuses on Customer Web Portals tailored for the Utilities sector. We are seeking a motivated and quick-learning individual to provide technical assistance to our valued clients...
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Customer Support Technician
4 weeks ago
Richmond Hill, Ontario, Canada N. Harris Computer Corporation - CAD Full timeAbout the Role: Become a vital part of N. Harris Computer Corporation, specifically within the SilverBlaze division, which is a dynamic and expanding international software development entity focused on Customer Web Portals tailored for the Utilities sector. We are in search of a motivated and quick-learning individual to deliver technical assistance to...
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Customer Support Representative
4 weeks ago
Richmond Hill, Ontario, Canada Savers Value Village Full timePosition OverviewJob Title: Customer Service AssociateAbout Us:As a leading for-profit thrift retailer across the United States, Canada, and Australia, we are dedicated to promoting sustainability and encouraging a culture of reuse. Our mission is to inspire a future where secondhand shopping is a natural choice. We provide our stores with unique,...
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Bilingual Customer Support Specialist
4 weeks ago
Richmond Hill, Ontario, Canada Canada Computers & Electronics Full timeKey Responsibilities:Provide outstanding customer support by assisting clients in finding products and offering detailed product insights.Handle incoming deliveries, which includes unloading and organizing merchandise.Ensure product displays meet company guidelines, keeping the sales area tidy and visually appealing.Process retail transactions accurately and...
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Customer Service Manager
1 week ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead our Customer Care team at Greenstone Financial Services Canada. As a key member of our leadership team, you will be responsible for driving exceptional customer service and retention results.Key ResponsibilitiesLeadership and Team ManagementLead and inspire a team...
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Customer Service Manager
1 week ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead our Customer Care team at Greenstone Financial Services Canada. As a key member of our leadership team, you will be responsible for driving exceptional customer service and retention results.Key ResponsibilitiesLeadership and Team ManagementLead and inspire a team...
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Customer Support Specialist
4 weeks ago
Richmond Hill, Ontario, Canada Amico Full timeClient Service Representative: Are you seeking a rewarding career opportunity in a stable sector, collaborating with a dedicated team? Amico Corporation, a leading manufacturer of Medical Equipment, boasts 9 production facilities and employs over 1100 professionals across North America. Amico Patient Care is actively looking to fill a Client Service role....
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Customer Support Specialist
4 weeks ago
Richmond Hill, Ontario, Canada Amico Full timeClient Service Representative: Are you seeking a rewarding career in a stable sector, collaborating with a dedicated team? Amico Corporation, a leading manufacturer of Medical Equipment, operates 9 production facilities and employs over 1100 individuals across North America. Amico Patient Care is actively looking to fill a Client Service role. Key...
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Customer Support Specialist
4 weeks ago
Richmond Hill, Ontario, Canada Amico Full timeClient Service Representative: Are you seeking a rewarding career in a stable sector, collaborating with a dedicated team? Amico Corporation, a leading manufacturer of Medical Equipment, boasts 9 production facilities and over 1100 employees across North America. Amico Patient Care is actively looking to fill a Client Service role. Key...
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Marketing Manager
2 weeks ago
Richmond Hill, Ontario, Canada BMO Financial Group Full timeAbout the RoleBMO Financial Group is seeking a highly skilled Marketing Manager to join our Lifecycle Marketing team. As a Marketing Manager, you will play a critical role in supporting the team with managing full campaign execution, crafting marketing briefs, and ensuring a best-in-class customer experience across channels.Key ResponsibilitiesSupport a team...
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Marketing Manager
1 week ago
Richmond Hill, Ontario, Canada BMO Financial Group Full timeAbout the RoleBMO Financial Group is seeking a highly skilled Marketing Manager to join our Lifecycle Marketing team. As a Marketing Manager, you will play a critical role in supporting the team with managing full campaign execution, crafting marketing briefs, and ensuring a best-in-class customer experience across channels.Key ResponsibilitiesSupport a team...
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Bilingual Customer Support Specialist
4 weeks ago
Richmond Hill, Ontario, Canada Canada Computers & Electronics Full timeKey Responsibilities: Provide outstanding customer assistance by helping clients find products and offering comprehensive product insights. Handle incoming shipments effectively, which includes unloading and organizing merchandise. Ensure that products are presented in line with company guidelines, keeping the sales area tidy and visually appealing. Conduct...