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Bilingual Customer Support Specialist

3 months ago

Richmond Hill, Ontario, Canada Canada Computers & Electronics Full time

Key Responsibilities:

  • Provide outstanding customer support by assisting clients in finding products and offering detailed product insights.
  • Handle incoming deliveries, which includes unloading and organizing merchandise.
  • Ensure product displays meet company guidelines, keeping the sales area tidy and visually appealing.
  • Process retail transactions accurately and manage the cash register effectively.
  • Maintain cleanliness and organization to foster a welcoming store atmosphere.
  • Execute various tasks as needed to facilitate overall store operations.
  • Translate English content into French across marketing, electronics, IT, and retail sectors.
  • Update and manage content on the French website, including banners, product descriptions, and policies.
  • Collaborate with graphic designers and editors to produce promotional materials for customers, such as posters and flyers.
  • Ensure accurate translation of product descriptions and specifications displayed in-store.
  • Translate and revise corporate policies and guarantees.
  • Assist in translating various documents for staff members.
  • Review and enhance existing documentation.
  • Complete the creation and translation of addenda and notices.

Qualifications:

  • 1-2 years of experience in retail sales within a similar technical setting.
  • Strong proficiency in technical aspects related to computer components, accessories, and consumer electronics.
  • A high school diploma or equivalent is preferred.
  • Able to work both independently and as part of a team.
  • Excellent problem-solving skills, attention to detail, and organizational capabilities.
  • Demonstrated success in meeting sales objectives.
  • Exceptional communication skills, both written and verbal, with a strong command of bilingual (French).
  • In-depth knowledge of computer parts and accessories, along with consumer electronics.

Canada Computers is dedicated to fostering a diverse workplace and is proud to be an equal opportunity employer. We are committed to providing reasonable accommodations for disabilities to support candidates throughout the recruitment process.