Reception and Support Associate

2 months ago

Vancouver, British Columbia, Canada VCA Full time

Job Summary

We are seeking a highly skilled and compassionate Veterinary Support Specialist to join our team at VCA Canada. As a key member of our hospital staff, you will play a vital role in ensuring the smooth operation of our facility and providing exceptional care to our patients and their families.

Key Responsibilities

  • Assist veterinary staff with various tasks and treatments, including preparing patients for exams and procedures.
  • Create a warm and welcoming environment for our patients and their owners, ensuring their comfort and well-being at all times.
  • Perform general housekeeping duties, maintaining the cleanliness and organization of our reception area, pet holding areas, and common spaces.
  • Provide exceptional customer service, responding to client inquiries and concerns in a professional and empathetic manner.
  • Assist with scheduling appointments, managing client records, and processing payments.
  • Participate in ongoing training and education to stay up-to-date on the latest veterinary techniques and best practices.

Requirements

  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Previous experience in a veterinary or customer service role an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and veterinarians.
  • Ability to remain calm and composed in high-pressure situations, with a strong focus on patient safety and well-being.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.

What We Offer

  • A competitive hourly rate, with opportunities for advancement and professional growth.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous RRSP employer match program, helping you save for your future.
  • A caring culture of Wellness and Appreciation, prioritizing the well-being of our staff and patients.
  • Opportunities for ongoing education and training, staying up-to-date on the latest veterinary techniques and best practices.

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