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Reservations Clerk

2 months ago

Kirkland Lake, Canada Super 8 Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Super 8. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration and Check-Out
    • Register arriving guests and assign rooms in a timely and efficient manner.
    • Process guests' departures, calculate charges, and receive payments.
  • Front Desk Operations
    • Balance cash and complete balance sheets, cash reports, and related forms.
    • Maintain an inventory of vacancies, reservations, and room assignments.
  • Clerical and Administrative Tasks
    • Perform various clerical duties, including faxing, filing, and photocopying.
    • Answer telephone calls and relay messages to guests and staff.
  • Customer Service
    • Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
    • Assist guests with special needs and provide support as required.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 1 year to less than 2 years of experience in a related field.
  • Work Environment
    • Hotel, motel, or resort environment.
  • Physical and Mental Demands
    • Ability to stand for extended periods.
    • Fast-paced environment with high levels of attention to detail.
  • Personal Qualities
    • Client focus and excellent communication skills.
    • Flexibility, reliability, and a strong work ethic.
What We Offer
  • Competitive Compensation and Benefits
    • 35 to 40 hours per week.
  • Opportunities for Growth and Development
    • Permanent position with opportunities for advancement.