Front Desk Clerk

1 month ago


Muncho Lake, Canada Northern Rockies Lodge Full time
Job Title: Front Desk Clerk - Hotel

Job Summary: We are seeking a Front Desk Clerk to join our team at Northern Rockies Lodge. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Responsibilities:

* Register arriving guests and assign rooms
* Process group arrivals and departures
* Take, cancel, and change room reservations
* Provide information on hotel facilities and services
* Provide general information about points of interest in the area
* Exchange foreign currency
* Process guests' departures, calculate charges, and receive payments
* Balance cash and complete balance sheets, cash reports, and related forms
* Maintain an inventory of vacancies, reservations, and room assignments
* Follow emergency and safety procedures
* Clerical duties (i.e., faxing, filing, photocopying)
* Answer telephone and relay telephone calls and messages
* Assist clients/guests with special needs
* Perform light housekeeping and cleaning duties
* Provide customer service

Requirements:

* 1 year to less than 2 years of experience
* Secondary (high) school graduation certificate
* Ability to work in a fast-paced environment
* Excellent communication and interpersonal skills
* Ability to work under pressure
* Attention to detail
* Ability to stand for extended periods

What We Offer:

* Competitive salary
* Bonus
* Free parking available
* On-site housing options
* Other benefits
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