Hotel Receptionist

4 weeks ago


Kirkland Lake, Canada Super 8 Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Super 8. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments accurately and promptly.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms with precision.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying, as needed.
  • Communication: Answer telephone calls and relay messages to guests and staff, providing excellent customer service.
  • Special Needs Assistance: Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving issues promptly.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 1 year to less than 2 years of experience in a similar role.
  • Work Setting: Hotel, motel, or resort environment.
  • Physical Capabilities: Ability to stand for extended periods, work in a fast-paced environment, and maintain attention to detail.
  • Personal Suitability: Excellent oral and written communication skills, flexibility, organization, reliability, and a team player attitude.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team at Super 8.


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