Hotel Front Desk Associate
2 weeks ago
As a Front Desk Clerk at Super 8, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include registering arriving guests, assigning rooms, and processing departures. You will also be responsible for maintaining an inventory of vacancies, reservations, and room assignments. Additionally, you will perform various clerical duties, such as faxing, filing, and photocopying. Your excellent communication skills and attention to detail will be essential in providing a positive experience for our guests.
Key Responsibilities:
- Register arriving guests and assign rooms
- Process guests' departures, calculate charges, and receive payments
- Maintain an inventory of vacancies, reservations, and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
Requirements:
- Secondary (high) school graduation certificate
- 1 year to less than 2 years of experience
- Permanent employment
- English as the primary language of work
- 35 to 40 hours per week
Work Environment:
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal Suitability:
- Client focus
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
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