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Customer Service Specialist

3 months ago

Courtice, Ontario, Canada Roy Nichols Motors Ltd. Full time
Position Overview

As a Customer Service Specialist at Roy Nichols Motors Ltd., you will play a crucial role in ensuring customer satisfaction within the automotive service industry.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate
  • Experience: A minimum of 5 years in a relevant field
Work Environment

Your work will primarily take place in an automotive repair setting, where you will interact with clients and address their needs.

Key Responsibilities
  • Resolve customer complaints and concerns effectively
  • Provide detailed information and answer inquiries from customers
  • Clarify the types and costs of services available
  • Promote and sell merchandise
Safety and Security Requirements
  • Completion of a criminal record check
  • Verification of driver's license validity
  • Review of driving record (abstract)
  • References required
Work Conditions and Physical Demands
  • Strong attention to detail
  • Ability to thrive in a fast-paced environment
  • Capability to work under pressure
Personal Attributes
  • Punctual and reliable
  • Client-focused with strong interpersonal skills
  • Excellent verbal and written communication abilities
  • Flexible and organized
  • Dependable team player with initiative
  • Sound judgment and multitasking skills
  • Honest and quick to learn
Screening Questions
  • Are you legally authorized to work in Canada?
  • Do you possess prior experience in this industry?
BenefitsHealth Benefits
  • Dental plan
  • Vision care benefits
Financial Benefits
  • Bonus opportunities
  • Commission structure
Additional Benefits
  • Employer-sponsored learning and training
Work Details
  • Employment Type: Permanent
  • Language of Work: English
  • Work Hours: 38 to 50 hours per week