Account Lead, Training Partner Development Specialist

4 weeks ago


Montreal, Quebec, Canada Canadian Red Cross Full time

Role Overview

The Canadian Red Cross is seeking a skilled Account Lead, Training Partner Development to join our team. As a key member of our organization, you will play a vital role in developing and maintaining potential and existing markets for our training programs.

Key Responsibilities:

  • Guide and support Training Partners in developing and maintaining potential and existing markets.
  • Help Training Partners achieve their annual revenue requirements and develop their business plans.
  • Provide training on new products for new and existing courses, as well as orientation on training partner tools, technology, and resources.
  • Promote various programs to build and maintain the network of Training Partners and add new Training Partners.
  • Provide customer service by resolving issues and complaints in a timely manner to mutually beneficial outcomes; foster opportunities for collaboration and sharing; and give advice on industry trends and legislative changes.
  • Identify and report breaches of policies and program standards to the Quality Assurance Officer and support investigation and resolution activities according to the process in place.
  • Conduct follow-ups with Training Partners, update relevant records, and track Training Partner and customer interactions, leads, and opportunities in CRM.
  • Manage individual sales contracts ensuring adherence to provisions and requirements found therein.
  • Represent the CRC as a program expert at tradeshows and conferences to secure new leads and opportunities for growth and assist in the planning and organization of major events for the province of Quebec.
  • Support municipal government partnerships to create Red Cross Communities, where all branches use Red Cross training and certification.
  • Draw on existing national tools, design, and update various communication and marketing tools (e.g., sales and campaign strategies adapted to different markets and training partners).
  • Assist in developing, establishing, and updating national training programs relating to prevention and security.
  • Identify issues and communicate with the prevention and security team internal stakeholders to provide feedback on Training Partners, issues, programs, tools, and market trends.
  • Work closely with the Business Development team to support Major Account Solutions and the philanthropy team in Quebec to develop sources of funds for prevention and safety projects.
  • Represent their CRC area of activity in the medias.

Requirements

  • A college diploma or university certificate in administration, or a related field.
  • Minimum of five years of work experience in coordinating training programs.
  • Fluency in English and French.
  • Water safety instructor and first aid certifications is an asset.


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