Customer Service Coordinator

2 weeks ago


BasSaintLaurent, Canada Fleet Jobs Full time
About the Role

Fleet Jobs is seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating with customers to schedule preventative maintenance work, communicating with customers regarding maintenance updates, and ensuring that all rental units are maintained and prepared for customers.

Key Responsibilities
  • Coordinate with customers to schedule preventative maintenance work and balance available openings with technician work schedule
  • Communicate with customers as needed for maintenance updates, including changes to schedule or work, billing concerns, or satisfaction concerns
  • Assure that all rental units are maintained and prepared for customers
  • Ensure parts are available for scheduled work
  • Order, kitting, and return parts
  • Hold vendors accountable for quality and adherence to schedule for outside work
  • Provide customer service, ensuring customers are satisfied and will return for additional business
  • Coordinate with district billing clerks as necessary
  • Prepare merchandise for display, or for purchase or rental
  • Recommend and provide advice on a wide variety of rental products and services
  • Keep records of rental transactions and of the number of customers entering an establishment
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses
  • Inspect and adjust rental items to meet needs of customer
  • Confer with customers by telephone or in person to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Other projects and tasks as assigned by supervisor
Requirements
  • 2 years of customer service experience required
  • At least 1 year of hands-on mechanical experience preferred
  • 2 years of supervisory experience preferred
  • At least 2 years of service department administration preferred
  • High School Diploma required, Bachelor's Degree preferred
  • Prior experience with service scheduling programs and diagnostic programs preferred
  • Regular, predictable, full attendance is an essential function of the job
  • Willingness to travel as necessary, work the required schedule, and complete Penske employment application
Physical Requirements
  • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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