Bilingual Claims Advisor II

2 days ago

Halifax, Nova Scotia, Canada Sécurité Nationale Compagnie d'Assurance Full time
Job Title: Bilingual Claims Advisor II

As a Bilingual Claims Advisor II, you will be responsible for providing quality service and managing expenses through the claims settlement process. Your duties will include opening new claims, setting up appraisals, assigning contractors, investigation, negotiation and settlement of residential and auto claims; generating financial transactions and finalizing settlements in a timely fashion.

Key Responsibilities:
  • Meet or exceed the needs of the customer by adjusting claims in accordance to policy coverage with accuracy and speed
  • Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions
  • Appropriately leverage external vendors, approved and non-approved
  • Share knowledge, expertise and provide advice to colleagues in order to recommend additional services/support/resources to the customer, where necessary
  • Ensure customer problems are handled appropriately and escalating issues when necessary
  • Contribute to a positive working environment
  • Demonstrate flexibility to be able to change activities based on customer and business needs
  • Actively participate in the performance management process
  • Meet professional/personal development objectives by utilizing learning maps and external courses as required
  • Engage in and complete all internal training required for the role
  • Actively participate in regular meetings
  • Actively participate and/or lead peer coaching and training
  • Provide guidance and technical support to colleagues
  • Assess and mitigate risks and escalate as required
  • Ensure accurate and timely reserving of claims
  • Contribute to the business objective for Operational Excellence by adhering to mandatory compliance and audit requirements
  • Understand and apply business operation policies and procedures and legislation
  • Be knowledgeable of and comply with company and industry codes of conduct
  • Ensure necessary due diligence to support the accuracy of all insurance claims

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