Building Service Advisor II

3 days ago

Halifax, Nova Scotia, Canada Halifax Regional Municipality (HRM) Full time
Job Title: Building Service Advisor II

Halifax Regional Municipality (HRM) is seeking a skilled Building Service Advisor II to join our team in the Facility Maintenance and Operations division of Property, Fleet & Environment.

This is a temporary full-time position (up to 18 months) that requires a strong background in facilities maintenance and operations. The successful candidate will be responsible for prioritizing, organizing, and scheduling preventative and corrective facility maintenance activities for over 200 HRM-owned facilities and leased properties.

Key Responsibilities:

  • Record and track all pertinent service calls and maintenance information through the computerized work order system (City Works/CMMS)
  • Receive and respond to emergency and planned maintenance requests, generating work orders and preparing related documentation
  • Establish initial work order priority levels for Operations Support, HRM-funded facilities, community FOAs (Facility Operating Agreements), and actions any emergency requests for leased properties
  • Assist in acquisition issues, warranty issues, disposal issues, and capital-funded projects
  • Determine applicable service providers and initiate the response process
  • Ensure all work related to work orders is charged to the appropriate cost centre in SAP, i.e., labour costs, material costs, equipment costs, contractor costs, and unit of work completed
  • Create and manage master data records using lifecycle asset management
  • Review outstanding work orders, historical, and service documents for review and use by management and external providers using SAP PM (Planned Maintenance), RE (Real Estate), and various databases for facility inventory
  • Receive and direct inspection reports to Fire Services and Corporate Security as required, meeting the National Fire Code of Canada (NFCC) and others
  • Customer service follow-up of work in progress; completed and cancelled requests
  • Plan and coordinate equipment data records and manage service equipment plans
  • Generate work orders for internal technicians and vendors
  • Provide operational support for events and projects located within the Municipality, i.e., setting up work orders for cleaning and extra maintenance for special events
  • Design and maintain process documentation associated with service delivery, i.e., costing reports for cleaning products. Generate and complete utility tracking and service hook-up and disconnections for buildings
  • Generate real estate expenditure reports for each facility for budgetary analysis, preventative maintenance module, and real estate module
  • Manage the electronic Facility File Library which outlines all compliance and life safety information

Requirements:

  • A post-secondary certificate or diploma in business administration or real property management, including minimum Grade 12 or GED
  • Three years' experience in a computerized office environment with proficiencies in current versions of SAP or asset management software, City Works
  • Two years' experience in database management and reporting, ideally with a computerized facility maintenance management system or similar system
  • Three years' proven experience working in an environment related to building system maintenance and operation (e.g., HVAC, Plumbing, Electrical, Structural, etc.)
  • An equivalent combination of education and experience may be considered

Competencies:

  • Analytical Thinking
  • Communications
  • Customer Service
  • Decision Making
  • Organization/Planning
  • Teamwork and Cooperation (including Achievement Motivation, Flexibility, and Initiative)
  • Value and Ethics
  • Valuing Diversity

Work Status: Term full-time (up to 18 months)
Hours of Work: Monday - Friday, 8:00a.m. - 4:00p.m, 35 hours/week
Salary: NSGEU local 222, Level 7, $36.14/hour
Work Location: 375 Cowie Hill Rd, Halifax
Closing Date: Applications will be received up to 11:59pm on September 30, 2024

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