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Bodily Injury Claims Advisor II
2 months ago
Work Location:CanadaHours:35Line of Business:TD Insurance
Pay Details:
We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
TD Insurance is an integral part of TD Bank Group (TD) and we're driven to provide legendary experiences and trusted advice to our customers. We help protect our clients from the 'accidents of life' by offering a wide range of products, including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.
The TD Insurance brand, through its TD Insurance Credit Protection and TD Insurance Life and Health brands, is the number-one provider of critical illness insurance and direct life and health products in Canada. Through its TD Insurance Meloche Monnex and TD Insurance Home and Auto brands, TD Insurance is also the largest direct-response insurance group in the country.
The TD Insurance Bodily Injury Claims Department is responsible for delivering ease and value to our customers through simple, fast and fair claims resolution. Our department also ensures financial results by focusing on the client experience, strong risk management, a well-run operating model and by being an extraordinary place to work.
Description:
•Investigates claims regarding liability, injuries and other accident related damages promptly and thoroughly by pursuing investigation to logical conclusion.
•Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices; complies with all established protocols regarding identification, notification and reporting to Major Claims; complies with all established protocols respecting claims settlement authority.
•Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.
•Manage both potential indemnity and expense to ensure sound cost management principles and practices.
•Exercise sound judgment in the evaluation and resolution of all meritorious claims considering all available information adhering to established guidelines.
•Makes prompt contact (in person where practical) with all unrepresented claimants to establish and maintain a relationship of trust and cooperation in order to resolve claims of minor to moderate complexity in a timely manner through a fair and proactive process.
•Manages expectations of claimants throughout the claims process by maintaining regular follow up contact, and delivering on commitments made to resolve claims in a timely manner and fair process.
•Communicates with clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts with respect to their role, rights and responsibilities in the claim process in order to establish and maintain their cooperation and / or collaboration.
•Complete all required reports and all notepad entries in a timely manner
Requirements:
•Ideally, you will have a minimum of 2-3 years of liability claims handling experience
•You have an early understanding of the insurance industry and the related legal environment.
•You are able to prioritize and complete all claims handling related activities around the availability and accessibility of clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts as required.
•You have superior interpersonal and communication skills.
•You have a strong client service orientation
•You possess excellent organization and time management skills.
•You have effective analytical skills and you are detail oriented.
•You have strong negotiation skills.
•You have the ability to adapt effectively to a changing environment
•You are able to function effectively in a fast-paced, multi-faceted environment.
•You are able to work independently and with minimum supervision
•C.I.P. designation or actively working towards C.I.P. designation is required for licensing purpose; completion of course C11 or equivalent is required to be considered for the role
•Role may include supporting other lines of business based on need, including FRC and CAT; providing support during CAT events including FRC and CAT queues when requested
Who We Are
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.
As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you
Language Requirement:
N/A.