Current jobs related to Customer Experience Manager - Greater Toronto Area - Canadian Down & Feather Company Inc.

  • Customer Experience Director

    4 weeks ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a pioneering digital lender dedicated to simplifying the borrowing process for individuals across Canada. Our user-friendly online platform enables loan applications and approvals to be completed in just a few minutes, making the lending experience more efficient and...

  • Customer Experience Manager

    2 months ago

    Greater Sudbury, Canada The Home Depot Canada Full time

    With a career at The Home Depot, you can be yourself and also be part of something bigger. Customer Experience Manager Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs...

  • New Home Inspector

    5 months ago

    Greater Toronto Area, Canada Fortune Customer Care Professionals Full time

    **Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...

  • New Home Inspector

    5 months ago

    Greater Toronto Area, Canada Fortune Customer Care Professionals Full time

    **Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...

  • Sales Representative

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and results-driven Sales Representative to join our team in the Toronto office. As a Sales Representative, you will be responsible for making and receiving telephone calls on behalf of our clients, performing according to established quality assurance standards and within guidelines set...

  • Sales Representative

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and results-driven Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and meeting established sales goals.Key Responsibilities:Place and...

  • Sales Representative

    4 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**We are seeking a highly motivated and results-driven Sales Representative to join our team at Zedd Customer Solutions. As an Inside Sales Professional, you will be responsible for making and receiving telephone calls to existing and new customers, promoting our products and services, and meeting established sales goals.Key...

  • Customer Success Manager

    5 months ago

    Greater Toronto Area, Canada PocketHealth Full time

    **About the team & the role**: We are looking for a creative, motivated and deeply curious individual to help build our dynamic Customer Success team. Our dream **Customer Success Manager **loves a dynamic mix of relationship management, thinking strategically about how to increase awareness of PocketHealth programs within your accounts, and obsessing about...

  • Customer Experience Manager

    3 weeks ago

    Toronto, Ontario, Canada Michaels Full time

    Job DescriptionMichaels is seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead the...

  • Customer Success Account Management

    5 months ago

    Greater Toronto Area, Canada Microsoft Full time

    With over 17,000 employees worldwide, the mission of the Customer Success Unit (CSU) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CSU and help us build a future where customers achieve their business outcomes faster...

  • Customer Experience Manager

    1 month ago

    Toronto, Ontario, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and leading front-end operations to drive sales and customer satisfaction.Key ResponsibilitiesLead and manage front-end operations to ensure...

  • Customer Experience Manager

    1 month ago

    Toronto, Ontario, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and leading front-end operations to drive sales and customer satisfaction.Key ResponsibilitiesLead and manage front-end operations to ensure...

  • Customer Experience Manager

    5 months ago

    Toronto, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Experience Manager

    3 weeks ago

    Toronto, Ontario, Canada Michaels Full time

    Job DescriptionMichaels is seeking a Customer Experience Manager to lead the front-end operations and deliver a customer-centric shopping experience. The ideal candidate will have retail management experience and be able to manage and execute shrink and safety programs.Key ResponsibilitiesLead the front-end operations and deliver a customer-centric shopping...

  • Customer Experience Manager

    3 weeks ago

    Toronto, Ontario, Canada Michaels Full time

    Job SummaryMichaels is seeking a Customer Experience Manager to lead the front-end operations and deliver a customer-centric shopping experience. The ideal candidate will have retail management experience and be able to manage and execute shrink and safety programs.Key ResponsibilitiesLead the front-end operations and deliver a customer-centric shopping...

  • Customer Experience Manager

    1 month ago

    Toronto, Canada Mondelēz International Full time

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** **Job Profile Summary** You will support our order-to-cash (OTC) operations and/or the customer collaboration agenda for a given market or set of customers. You will offer improved value and service to the customer and...

  • Manager, Customer Experience

    5 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 188529 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Banking and Markets** - Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years....

  • Manager, Customer Experience

    7 months ago

    Toronto, Canada Endy Full time

    Endy is looking for a collaborative, curious Manager, Customer Experience to join its Customer Experience team. In this role, you will be responsible for leading, coaching, and managing a team of Customer Experience Specialists to achieve and maintain standards aligned with established KPIs. This role involves overseeing daily operations, workforce...

  • Customer Experience Manager

    3 weeks ago

    Toronto, Ontario, Canada Mark's Full time

    About the RoleWe are seeking a skilled Customer Experience Manager to join our team at Mark's. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty across our Queensway store.Key ResponsibilitiesPartner with our Store General Manager to build a strong and diverse team, focusing on customer-centric...

  • Customer Experience Manager

    3 weeks ago

    Toronto, Ontario, Canada Michaels Full time

    Job SummaryMichaels is seeking a Customer Experience Manager to lead the front-end operations and expectations in our stores. This role is responsible for delivering a customer-centric shopping experience by managing and executing effective front-end processes.Key ResponsibilitiesLead the omnichannel processes to ensure seamless customer experiences across...

Customer Experience Manager

2 months ago

Greater Toronto Area, Canada Canadian Down & Feather Company Inc. Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Canadian Down & Feather Company Inc. As a key member of our organization, you will be responsible for leading our customer service team and ensuring that our customers receive the highest level of service and support.

Key Responsibilities
  • Team Leadership & Management:
    • Supervise, mentor, and provide guidance to team members
    • Provide regular feedback and conduct annual performance evaluations
    • Handle escalated customer issues and complaints
    • Work with team members to resolve complex inquiries
    • Ensure customers receive the level and quality of service we promise
  • Training and Development:
    • Conduct training for new hires and ongoing skill development for existing team members
    • Identify opportunities for growth and learning
    • Ensure team members have expert-level knowledge about our products, services, and industry
  • Staffing and Resource Management:
    • Manage staffing levels to ensure adequate coverage through seasonal fluctuations
    • Coordinate shift assignments and workload distribution
    • Participate in the recruitment and hiring process to build a skilled and motivated team
  • Compliance and Policy Adherence:
    • Ensure compliance with company policies and procedures and regulatory requirements that apply to our products and industry
  • Department Management:
    • Process Improvement:
      • Implement strategies to prevent recurring issues and improve overall customer satisfaction
      • Continuously improve and refine processes for efficiency and effectiveness
      • Identify opportunities for automation or technology solutions to streamline processes
      • Monitor KPI's to measure process effectiveness
      • Continue to refine quality standards for customer interactions
    • Data and Feedback Collection:
      • Ensure customer feedback is logged and communicated to other departments as needed
      • Report on team performance, customer satisfaction, efficiency, and department health
    • Tool and Software Maintenance:
      • Ensure CRM and other digital tools are working properly
      • Re-configure for new users or changing workload
      • Perform basic troubleshooting as needed
    • Budgeting and Cost Management:
      • Develop and manage the department budget
      • Monitor expenses and identify opportunities for cost optimization without compromising service
    • Third-Party Vendor Management:
      • Manage relationships with third-party service providers
      • Negotiate contracts and service agreements as needed
    • Cross-Departmental Collaboration:
      • Foster a customer-centric culture across the organization
      • Work alongside other department managers to achieve mutual goals and solve problems
    Requirements
    • Customer Service Experience:
      • Proven experience in customer-facing roles, with a strong focus on customer satisfaction and service delivery
    • Leadership and Management:
      • Proven leadership and management skills, with experience in supervising and mentoring team members
    • Communication and Interpersonal Skills:
      • Excellent verbal and written communication skills, with the ability to communicate effectively with customers, team members, and other stakeholders
    • Technical Skills:
      • Proficiency in CRM software and other digital tools
    • Education and Certifications:
      • Post-secondary education in a related field, such as business administration or customer service
    About Us

Canadian Down & Feather Company Inc. is a leading manufacturer of down and feather products, committed to providing exceptional customer service and support. We value our customers and strive to deliver the highest level of service and quality in everything we do.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.