Customer Experience Manager

3 months ago

Toronto, Canada Mondelēz International Full time

**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

**Job Profile Summary**

You will support our order-to-cash (OTC) operations and/or the customer collaboration agenda for a given market or set of customers. You will offer improved value and service to the customer and increase supply chain efficiency while offering clear accountability and transparency into customer performance through a single point of contact.

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will support our order-to-cash (OTC) operations and/or the customer collaboration agenda for a given market or set of customers. You will offer improved value and service to the customer and increase supply chain efficiency while offering clear accountability and transparency into customer performance through a strategic partnership approach.

How you will contribute

You will:

- Drive effective cross-functional communication among stakeholders including sales, logistics operations, demand planning, product supply and external partners
- Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes
- Development, coach, delegate and lead a team to drive the business agenda and give them opportunity to grow in the organization
- Focus on account or channel-specific initiatives including efficient ordering and replenishment, that drives on-shelf product availability and joint value-creation opportunities identified through customer collaboration
- Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Experience in CS&L function, ideally with excellent knowledge of OTC management and processes, customer supply chain management
- Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
- SAP, information systems, process design, standard operating procedures
- Experience leading and developing a team
- Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
- Great interpersonal, teamwork and verbal and written communication skills
- Customer orientation with a focus on delivering on customer KPIs (case fill rate, service levels, on time in full)
- Process management and planning skills
- Good understanding of supply chain management, order to cash cycle, and commercial areas

**More about this role**

The Customer Experience Manager is a key point of contact for Canadian customers & leads customer facing supply chain activities for the Canada Commercial unit. This role encompasses leading and developing the Customer Supply Chain team in the total plan to cash cycle, ensuring processes and objectives are adhered to and maintained within KPI targets. The Customer Experience Manager collaborates directly with customers and internal stakeholders (primarily but not limited to: Sales, Product Supply, Demand Planning, Distribution & Transportation) to implement efficient end to end supply chain solutions and programs; requiring a strong strategic approach with all customers.

**Job requirements**:

- Bachelors degree/ college diploma in Business, Supply Chain Management
- Minimum of 5 years experience in Supply Chain Management
- Lead and support customer supply chain programs with Commercial Sales that deliver volume and accelerates top line growth & Act as the “voice of the customer” within Mondelēz Supply Chain
- Drive towards undisputed leadership in supply chain of best in class programs and processes that improve performance to customers. Provide feedback to internal stakeholders on specific needs and potential future program development opportunities
- Strong negotiation and influential attributes
- Ability to manage with Canada Commercial Leadership
- Support the engagement process with key customers on day to day and strategic supply chain opportunities ( ex. Quarterly review cycle & JBP ). Drive Action Plans around Advantage Survey results.
- Develop and maintain customer relationships to achieve executional excellence and to meet and exceed our customer’s KPI expectations
- Lead in recruitment and development of the organization through a commitment to innovation, advancement planning, continuous improvement, in addition to diversity and work life balance
- Develop the capability of customer and customer service team’s through increased understating of new programs, industry trends and strategic initiatives
- Partner with Product Supply and Logistic Operations to develop and implement the action plans needed to meet and exceed our service metrics ( i.e.: Case fill rate and On

  • Customer Experience Manager

    6 months ago

    Toronto, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Manager, Customer Experience

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 188529 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Banking and Markets** - Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years....

  • Manager, Customer Experience

    8 months ago

    Toronto, Canada Endy Full time

    Endy is looking for a collaborative, curious Manager, Customer Experience to join its Customer Experience team. In this role, you will be responsible for leading, coaching, and managing a team of Customer Experience Specialists to achieve and maintain standards aligned with established KPIs. This role involves overseeing daily operations, workforce...

  • Customer Experience Manager

    6 months ago

    Toronto, Canada Cologix, Inc. Full time

    **_About our Company:_** Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 40+ digital edge and ScalelogixSM hyperscale edge data centers in 11 markets across the United States and Canada along with a carrier-dense ecosystem of 700+...

  • Customer Experience Manager

    1 week ago

    Toronto, Canada Lumerate Full time

    Lumerate is growing rapidly, and we’re searching for a Customer Experience Manager to join us for the journey! **Who is Lumerate?** We are a Toronto-based SaaS company. Our vision is to be the world's most useful and trusted source of information for professionals seeking to understand what's happening in their industry. Our mission at the company is...

  • Customer Experience Manager

    8 months ago

    Toronto, Canada Michaels of Canada, ULC. Full time

    Store - TOR-TORONTO/RIOCAN HALL, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Customer Experience Manager

    3 months ago

    Toronto, Canada Michaels Full time

    Store - TOR-TORONTO/DOWNSVIEW, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard...

  • Customer Experience Manager

    8 months ago

    Toronto, Canada Michaels of Canada, ULC. Full time

    Store - TOR-TORONTO/DOWNSVIEW, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Manager, Customer Experience

    7 months ago

    Toronto, Canada TD Bank Full time

    **Manager, Customer Experience**: - 417517BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 247 Spadina Avenue **Employment Type** - Regular **City** - Toronto **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Customer Experience Manager

    3 months ago

    Toronto, Canada 4D Conference Full time

    **Job Summary** **Duties** - Lead and supervise the customer service team, providing guidance and support to ensure high performance. - Develop and implement strategies to improve customer satisfaction and loyalty. - Analyze customer feedback and data to identify trends and areas for improvement. - Communicate effectively with customers, addressing their...

  • Manager, Customer Experience

    7 months ago

    Toronto, Canada TD Bank Full time

    **Manager, Customer Experience**: - 430725BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 2044 Queen Street East **Employment Type** - Regular **City** - Toronto **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Manager, Customer Experience

    7 months ago

    Toronto, Canada TD Bank Full time

    **Manager, Customer Experience**: - 418205BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 443 Queen Street West **Employment Type** - Regular **City** - Toronto **Time Type** - Part Time **Province/State** - Ontario **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Customer Experience Manager

    2 weeks ago

    Toronto, Ontario, Canada The Leadership Agency Full time

    Job DescriptionWe are seeking an experienced Customer Experience Manager to join our team at The Leadership Agency. In this role, you will be responsible for leading our customer support team and ensuring that we deliver exceptional experiences to our customers.

  • Manager, Customer Experience

    1 week ago

    Toronto, Canada VIA Rail Canada Full time

    Reference Number : 609 Status : Permanent - Full-time Annual Salary / Hourly Rate : $79 169 - $97 797 Number of positions to be filled : 1 Application Deadline : 01/12/2025 Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our...

  • Customer Experience Manager

    7 months ago

    Toronto, Canada ATLAS TOOLS AND MACHINERY Full time

    **JOB DESCRIPTION** **Title: Customer Experience Manager** **Reports to: Atlas Experience General Manager** - **Purpose of position**_ Reporting to the General Manger, the Customer Experience Manager (CXM) leads one or more teams of Customer Experience Leads and Customer Experience Associates to deliver the Atlas Experience to customers that is Fun,...

  • Customer Experience Manager

    7 months ago

    Toronto, Canada ATLAS TOOLS AND MACHINERY Full time

    **Title: Customer Experience Manager** **Reports to: Atlas Experience General Manager** - **Purpose of position**_ Reporting to the General Manger, the Customer Experience Manager (CXM) leads one or more teams of Customer Experience Leads and Customer Experience Associates to deliver the Atlas Experience to customers that is Fun, Memorable, Personalized,...

  • Enterprise Regional Sales Manager

    7 months ago

    Toronto, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...

  • Customer Experience Manager

    3 weeks ago

    Old Toronto, Canada COMPASS GROUP CANADA Full time

    Are you a seasoned hospitality professional looking for a new challenge? Compass Group Canada, a global foodservice and support services company, has an exciting opportunity for a Customer Experience Manager in our team.About the RoleWe're seeking a highly motivated and organized individual to manage day-to-day operations for one of our units. As a Customer...

  • Journey Manager, Customer Experience

    7 months ago

    Toronto, Canada Autodesk Full time

    Job Requisition ID # - 24WD79124 Position Overview Autodesk is looking for a passionate, proactive Journey Manager in our quest to evolve our Experience Management Framework to improve the Customer Experience. The Journey Manager will be important to expanding Autodesk's portfolio of Customer Experience Journeys and Service Blueprints. You will work with...

  • Part-Time Cleaning Position Available

    6 hours ago

    Toronto, Ontario, Canada Manager Full time

    **About the Role:**We are seeking a reliable and detail-oriented individual to join our team as a part-time cleaner. This is an excellent opportunity for someone looking to gain experience in housekeeping and hospitality.**Key Responsibilities:Clean and maintain the cleanliness of Airbnb properties**Requirements:**Availability to work part-time hoursPrior...