Customer Experience Manager

4 weeks ago


Greater Sudbury, Canada The Home Depot Canada Full time

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Customer Experience Manager
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs will communicate priorities and ensure daily task are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.
**Responsibilities and Tasks**:
**Service**:
Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.
Resolve customer escalations within the store and through Customer Care
Ensure Department Supervisors and Associates are prepared for high-volume periods
Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service. Take corrective action as necessary.
**People**:
Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations.
Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value
- based behaviors and productivity.
Give input to ASMs on associate performance and participate in talent planning for all hourly associates.
Assist SM and ASMs with associate interview and hiring process
Approve and address missed punches, variances, schedule changes, and receive "call outs," and communicates with ASMs and SM regarding follow-up actions.
Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Holds associates accountable for following all SOPs.
**Manager on Duty**:
Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates.
Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities
Validate daily store priorities with ASMs and SMs
Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates and verify issue correction, preventative action in put in place
Ensure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times.
Make sure all equipment and machines are functioning properly
Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required
**Minimum Requirements**:
Must be 18 years or older
Must be legally permitted to work in the Canada
Ability to work a flexible schedule
3 Years of Relevant Work Experience
**Preferred Qualifications**:
Whole store management
Big box retail experience
Home improvement industry experience


  • Assistant Manager

    3 weeks ago


    Greater Sudbury, Canada Laura Canada Full time

    Company Description Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two...


  • Greater Sudbury, Canada The Home Depot Canada Full time

    With a career at The Home Depot, you can be yourself and also be part of something bigger. **Position Overview**: Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational processes. CXMs manage...


  • Greater Sudbury, Canada City of Greater Sudbury Full time

    **Section**: Transit Customer Experience and Planning **Division**: Transit Services **Department**: Community Development **Initial Reporting Location**: 1160 Lorne Street **Job Status**: Permanent Position **Affiliation**: Non Union **Hours of Work**: 70 hours bi-weekly **Shift Work Required**: No **The start date will follow the selection...


  • Greater Sudbury, Canada TD Bank Full time

    **Work Location**: Sudbury, Ontario, Canada **Hours**: 25 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.00 - $25.98 CAD **KEY ACCOUNTABILITIES** **CUSTOMER** - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through...


  • Greater Sudbury, Canada Laura Canada Full time

    Company Description Laura Canada est une entreprise familiale iconique et innovatrice qui exploite Laura et Melanie Lyne, deux grandes bannières de vêtements pour femmes. Établie à Laval, au Québec, Laura Canada conçoit, produit, commercialise et distribue des vêtements de qualité partout au Canada. Nous sommes fiers d’employer plus de 2 000...


  • Greater Sudbury, Canada Nutrilawn Sudbury Full time

    Nutri-Lawn is one of Canada's leading lawn care companies, having locations from coast to coast and have been servicing lawns for over 30 years. Ideally, we are looking for someone who can grow with us as a company and is looking for a long-term career. **Job Type / Category** **Duties and Responsibilities** Your duties will include, and not be limited...


  • Greater Sudbury, Canada TD Bank Full time

    **Customer Experience Associate**: - 417607BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 43 Elm Street East Retail **Employment Type** - Regular **City** - Sudbury **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...


  • Greater Sudbury, Canada Indigo Books & Music Full time

    **Company Description** 5 AM Availability Required** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...


  • Sudbury, Ontario, Canada Avanti Software Inc. Full time

    As a key member of our Avanti Software Inc. team, the Assistant Store Manager will be responsible for driving customer satisfaction and team performance.About the JobThis role demands a deep understanding of customer needs, excellent communication skills, and the ability to motivate and develop a high-performing team. You'll be accountable for managing daily...


  • Greater Sudbury, Canada Indigo Books & Music Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...


  • Greater Sudbury, Canada Scotiabank Full time

    Requisition ID: 151997 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Greater Sudbury, Canada Scotiabank Full time

    Requisition ID: 148348 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Are you eager to discover and assist customers' needs? Do you create meaningful, strong client relationships to assist them in a professional, friendly way?** **Do you want to join a forward-thinking organization surrounded by a...


  • Greater Sudbury, Canada Scotiabank Full time

       Requisition ID: 217394Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our...


  • Sudbury, Ontario, Canada Groupe Dynamite Inc. Full time

    Groupe Dynamite Inc. is a leader in the fashion retail industry with a strong presence in Canada and the U.S. We are seeking a Fashion Team Lead Assistant to support our store teams in providing an outstanding shopping experience, driving sales growth, and maintaining high-quality visual merchandising displays.You will work closely with the Store Manager to...


  • Greater Sudbury, Canada City of Greater Sudbury Full time

    **Section**: Patron Experience **Division**: Greater Sudbury Public Library **Department**: Office of the Chief Administrative Officer **Initial Reporting Location**: Main Library **Job Status**: Permanent position **Affiliation**: Non union **Hours of Work**: 70 hours bi-weekly **Shift Work Required**: No **The start date will follow the selection...


  • Sudbury, Ontario, Canada Linen Chest Full time

    Client Elevation SpecialistLinen Chest is seeking a highly motivated Client Elevation Specialist to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and promoting our brand's luxury image. The ideal candidate will possess refined communication skills, product...

  • Project Manager

    4 weeks ago


    Greater Toronto Area, Canada Project Manager - Sales Full time

    The job market can be fierce. This is especially true during the current Covid climate. As a project engineer you need to align yourself with an essential services company who has been steady and thriving throughout the current pandemic. We’re a growing company - in the past few years, we’ve doubled in size. This steady growth, even in the pandemic,...


  • Greater Sudbury, Canada Sephora Full time

    At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and...


  • Greater Sudbury, Canada Scotiabank Full time

    Requisition ID: 193739 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...


  • Greater Sudbury, Canada Science North Full time

    Do you enjoy working in a fast paced exciting environment? Does being part of a great team working together to achieve goals sound like it’s right for you? Would you like to contribute your ideas and know-how towards an exceptional customer service experience? If this describes you, then you could be a Science North Visitor Experience Agent! This role,...