Customer Experience Manager

3 weeks ago


Toronto, Ontario, Canada Michaels Full time

Job Summary

Michaels is seeking a Customer Experience Manager to lead the front-end operations and expectations in our stores. This role is responsible for delivering a customer-centric shopping experience by managing and executing effective front-end processes.

Key Responsibilities

  • Lead the omnichannel processes to ensure seamless customer experiences across all touchpoints.
  • Manage and execute shrink and safety programs to maintain store recovery standards.
  • Assist with cash reconciliation and bank deposits, as well as inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
  • Train, observe, and coach the customer experience team to achieve results and support Talent Development.
  • Serve as Manager on Duty (MOD) and interact with customers in an accepting and respectful manner.

Requirements

  • Retail management experience preferred.
  • Ability to remain standing for long periods of time and move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

Public retail store setting with climate-controlled areas and some outdoor work.

Michaels is an Equal Opportunity Employer.



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