Customer Experience Manager
3 weeks ago
Job Summary
Michaels is seeking a Customer Experience Manager to lead the front-end operations and expectations in our stores. This role is responsible for delivering a customer-centric shopping experience by managing and executing effective front-end processes.
Key Responsibilities
- Lead the omnichannel processes to ensure seamless customer experiences across all touchpoints.
- Manage and execute shrink and safety programs to maintain store recovery standards.
- Assist with cash reconciliation and bank deposits, as well as inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
- Train, observe, and coach the customer experience team to achieve results and support Talent Development.
- Serve as Manager on Duty (MOD) and interact with customers in an accepting and respectful manner.
Requirements
- Retail management experience preferred.
- Ability to remain standing for long periods of time and move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment
Public retail store setting with climate-controlled areas and some outdoor work.
Michaels is an Equal Opportunity Employer.
-
Customer Experience Director
4 weeks ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a pioneering digital lender dedicated to simplifying the borrowing process for individuals across Canada. Our user-friendly online platform enables loan applications and approvals to be completed in just a few minutes, making the lending experience more efficient and...
-
Sales Representative
4 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and results-driven Sales Representative to join our team in the Toronto office. As a Sales Representative, you will be responsible for making and receiving telephone calls on behalf of our clients, performing according to established quality assurance standards and within guidelines set...
-
Sales Representative
3 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and results-driven Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and meeting established sales goals.Key Responsibilities:Place and...
-
Sales Representative
4 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**We are seeking a highly motivated and results-driven Sales Representative to join our team at Zedd Customer Solutions. As an Inside Sales Professional, you will be responsible for making and receiving telephone calls to existing and new customers, promoting our products and services, and meeting established sales goals.Key...
-
Multilingual Sales Representative
2 days ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timePosition Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...
-
Customer Service Representative
4 days ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...
-
Customer Experience Manager
3 weeks ago
Toronto, Ontario, Canada Michaels Full timeJob DescriptionMichaels is seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead the...
-
Customer Experience Manager
4 weeks ago
Toronto, Ontario, Canada Michaels Full timeJob DescriptionMichaels is seeking a Customer Experience Manager to lead the front-end operations and deliver a customer-centric shopping experience. The ideal candidate will have retail management experience and be able to manage and execute shrink and safety programs.Key ResponsibilitiesLead the front-end operations and deliver a customer-centric shopping...
-
Customer Experience Manager
4 weeks ago
Toronto, Ontario, Canada Michaels Full timeJob SummaryMichaels is seeking a Customer Experience Manager to lead the front-end operations and deliver a customer-centric shopping experience. The ideal candidate will have retail management experience and be able to manage and execute shrink and safety programs.Key ResponsibilitiesLead the front-end operations and deliver a customer-centric shopping...
-
Toronto, Ontario, Canada Manager Full timeChef Position OverviewWe are seeking an experienced chef with expertise in creating innovative Middle Eastern cuisine for a leading restaurant. Key requirements include extensive experience in Middle Eastern BBQ and fresh pita bread making. Open to both temporary contract work and partnership opportunities.Key ResponsibilitiesDevelop and implement new Middle...
-
Customer Experience Manager
4 weeks ago
Toronto, Ontario, Canada Mark's Full timeAbout the RoleWe are seeking a skilled Customer Experience Manager to join our team at Mark's. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty across our Queensway store.Key ResponsibilitiesPartner with our Store General Manager to build a strong and diverse team, focusing on customer-centric...
-
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...
-
Customer Experience Manager
4 weeks ago
Toronto, Ontario, Canada Michaels Full timeJob SummaryMichaels is seeking a Customer Experience Manager to lead the front-end operations and expectations in our Store - Saskatoon-West, SK location. As a key member of our team, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective omnichannel processes.Key ResponsibilitiesAssist Store Manager...
-
Customer Experience Manager
4 weeks ago
Toronto, Ontario, Canada Michaels Full timeJob SummaryMichaels is seeking a Customer Experience Manager to lead the front-end operations and deliver a customer-centric shopping experience. The ideal candidate will have retail management experience and be able to manage and execute shrink and safety programs.Key ResponsibilitiesLead the omnichannel processes and maintain store recovery standardsAssist...
-
Customer Experience Manager
4 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeRequisition ID: 207534At Scotiabank, we're looking for a Customer Experience Lead to oversee our high-performing Retail Service teams. This role is ideal for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank's core values and culture.Key Responsibilities:Lead and manage your team of...
-
Customer Experience Manager
1 week ago
Toronto, Ontario, Canada BRC Group - Tayco and BRC Full timeTayco Experience Champion Job DescriptionJob Summary: We are seeking a highly skilled Tayco Experience Champion to lead the Customer Service, Claims and Order Entry teams in creating a culture that showcases superior Customer service and core values at Tayco.Responsibilities:Lead the Customer Service teams: Organize, prioritize, and schedule work assignments...
-
Customer Experience Manager
4 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeRequisition ID: 207534At Scotiabank, we're committed to delivering exceptional customer experiences. As a Customer Experience Lead, you'll play a key role in overseeing our high-performing Retail Service teams.About the roleKey responsibilities:Lead and manage a team of Customer Experience Associates and Senior Customer Experience AssociatesBuild strong...
-
Customer Experience Manager
4 weeks ago
Toronto, Ontario, Canada BRC Group - Tayco and BRC Full timeJob Title: Customer Experience ManagerThe Customer Experience Manager plays a pivotal role in creating and implementing a strategic culture of customer satisfaction at Tayco. Reporting to the Senior Manager, CSD & CE, this individual is responsible for leading the Customer Service, Claims, and Order Entry teams to foster a culture that showcases superior...
-
Customer Experience Manager
4 weeks ago
Toronto, Ontario, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our store operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing front-end operations, leading omnichannel processes, and maintaining store recovery standards.Key ResponsibilitiesLead and manage adherence to Standard...
-
Customer Experience Manager
4 weeks ago
Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to supporting cancer research and advancing diversity, inclusion, equality, and belonging. Our company culture enables everything we do, and we believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect and...