Client Services Coordinator

3 days ago

Toronto, Ontario, Canada Canadian Cancer Society Full time
Job Title: Client Services Coordinator

Location: Victoria, BC

Work Model: On-site

Salary Band: $20/hour - $25.64 / hour

About the Role

The Canadian Cancer Society is seeking a Client Services Coordinator to join our team. As a Client Services Coordinator, you will be responsible for the effective implementation and delivery of the Lodge program, ensuring a safe and welcoming environment for clients, staff, and volunteers.

Key Responsibilities
  • Implement the effective delivery of the Lodge Program
  • Provide a high level of customer service within the context of the program delivery model
  • Support clients to become familiar with the lodge environment, including providing tours and encouraging participation in on-site programming
  • Provide referrals to other support programs as appropriate
  • Maintain non-medical boundaries with clients and health professionals in the community and redirect any requests for medical care or opinions to appropriate sources
  • Receive and receipt payments for room charges and donations
  • Collect and monitor program data in RDP database
  • Ensure effective communication regarding the program with the Lodge Manager and other lodge staff
  • Liaise with Marquise staff and other contractors and vendors to facilitate lodge operations and repair and maintenance issues
  • Actively participate in team meetings and training sessions and provide input to program challenges and shared projects
  • Accountable for ensuring a safe environment within the Lodge
Requirements
  • Knowledge of initiatives, goals, standards, and policies of Lodge services
  • Knowledge of the Canadian Cancer Society Priorities, Initiatives, Goals, and Programs
  • Knowledge and understanding of related activities/initiatives of our community health partners
  • Strong written and verbal communication skills
  • Strong customer service skills, including the ability to effectively work with clients from diverse backgrounds
  • Ability to effectively manage potential conflicts with community health partners and clients
  • Strong PC skills and operation of standard office equipment
  • Ability to work a 24-hour flexible work schedule, including overnight shifts
  • Ability to work alone and as part of a team
  • Organizational skills, including the ability to prioritize effectively
  • Diploma or degree in progress in one of the following areas: social services, health administration, or hospitality/tourism
  • Three to five years of related experience or the equivalent combination of education and experience
What We Offer

The Canadian Cancer Society offers a meaningful opportunity to make a difference in the lives of Canadians with cancer, their caregivers, families, and communities. We are committed to building and nurturing an inclusive community for our employees, and we value diverse skills and experiences.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about making a difference and have the skills and experience to succeed in this role, we encourage you to apply.

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