Hospitality Service Representative

4 weeks ago

Pincher Creek, Canada Canalta Group Full time

About Us:

At Canalta Group, we pride ourselves on delivering exceptional service that goes beyond expectations. We are on the lookout for a dynamic individual to join our team as a Hospitality Service Representative. This role promises a vibrant work environment where no two days are the same. You will play a crucial role in ensuring our guests enjoy a memorable stay by crafting extraordinary experiences that leave a lasting impression. Our commitment to integrity, diligence, outstanding guest service, and excellence is at the core of our operations. We seek a candidate who embodies a warrior's spirit, possesses a servant's heart, and maintains a cheerful disposition, eager to embrace challenges and grow with our team.

Our Mission:

To create unforgettable guest experiences through empowered and dedicated team members.

Your Responsibilities:

  • Exceptional Guest Service: Complete a comprehensive training program tailored for outstanding service representatives.
  • Brand Representation: Embody our values and culture in all interactions, whether in person, over the phone, or online. Share your enthusiasm for Canalta Group.
  • Outstanding Service Delivery: Anticipate guests' needs and create remarkable moments that exceed their expectations.
  • Welcoming Atmosphere: Foster a friendly and inviting environment for all guests, managing check-ins and check-outs seamlessly.
  • Problem Resolution: Tackle challenges head-on and be empowered to resolve guest concerns, transforming obstacles into opportunities for memorable experiences.
  • Organized Workspace: Maintain a tidy and welcoming reception area, ensuring an inviting atmosphere for guests.
  • Safety Compliance: Adhere to hotel guidelines and safety protocols to ensure a secure and enjoyable experience for both guests and team members.

Why Join Us:

  • Team Culture: Become part of a team that feels more like family. We celebrate diversity and foster a positive atmosphere, making your workday enjoyable.
  • Employee Benefits: Enjoy competitive pay, benefits, and discounts at our hotels. We believe in having fun, from team-building activities to celebrations of milestones.
  • Flexible Work Hours: We recognize the importance of work-life balance and are committed to finding a schedule that suits you.
  • Career Development: If you're looking for a career path, we offer training and development programs to support your growth in the hospitality industry.

What We Seek:

  • Customer-Focused Mindset: Previous experience in customer service is beneficial, but your passion for assisting others is paramount.
  • Charismatic Personality: A friendly and positive demeanor that helps guests feel at ease and enhances their experience.
  • Technologically Proficient: Comfort with technology and a willingness to learn new systems.
  • Collaborative Spirit: Ability to work effectively as part of a team and support your colleagues.

Are you ready to contribute to unforgettable experiences? We look forward to welcoming you to our team

Canalta Group is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all team members.

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