Client Service Representative

2 days ago

Pincher Creek, Canada ATB Financial Full time

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
- About the role**This role is based out of the Pincher Creek branch, but on occasion may be required to travel to neighbouring branches.**

As ATB’s next Client Service Representative, you are responsible for providing face-to-face core transactional banking services to ATB clients. This involves providing professional and efficient client service by identifying client needs and matching them with the right products, solutions and experts.
- Accountabilities- Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goals
- Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources
- Maintaining and building client relationships by providing optimum customer service
- Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns
- Following tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch
- Processing cash and clearing transactions, abiding by current policies
- Actively participating in branch team meetings
- Providing assistance and coaching to other CSR's, as required
- Ensure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled
- Taking responsibility for personal development plan; schedule meeting with manager to discuss development plan
- Skills, experience & requirementsSuccess at the branch level means:

- You are a creative team player who is flexible, cooperative and demonstrates a desire to work within a team
- You demonstrate an ability to deal with change, make decisions and implement creative solutions
- Have successfully completed Grade 12, preferably supplemented by post-secondary business courses
- Have a demonstrated ability to work with numbers
- Customer service and/or sales experience is required
- Knowledge of personal lending services and products is desired
- Preference will be given to applicants with previous banking experience

Don’t meet all the requirements on the list?

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Progressive Aboriginal Relations program created by the Canadian Council for Aboriginal Business.

What happens next?

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

  • Hospitality Service Representative

    4 weeks ago

    Pincher Creek, Canada Canalta Group Full time

    About Us:At Canalta Group, we pride ourselves on delivering exceptional service that goes beyond expectations. We are on the lookout for a dynamic individual to join our team as a Hospitality Service Representative. This role promises a vibrant work environment where no two days are the same. You will play a crucial role in ensuring our guests enjoy a...

  • Guest Services Representative

    4 weeks ago

    Pincher Creek, Canada Heritage Inn Hotel & Convention Centre Full time

    Join Our Esteemed TeamAt Heritage Inn Hotel & Convention Centre, we are seeking a dedicated individual to fill the role of Guest Services Representative. This position is ideal for those who thrive in a dynamic environment and are passionate about providing exceptional service.Education: No formal qualifications requiredExperience: 1 to less than 7 months in...

  • Client Service Representative

    3 months ago

    Stoney Creek, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Hotel Service Representative

    1 week ago

    Pincher Creek, Canada Canalta Group Full time

    About UsAt Canalta Group, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. Our team is dedicated to providing a 7-star experience, and we're looking for a talented individual to join our ranks as a Room Attendant.Key ResponsibilitiesDeliver Exceptional Cleanliness: Maintain the highest standards of...

  • Client Service Representative

    3 months ago

    Stoney Creek, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service Representative

    4 weeks ago

    Pincher Creek, Canada McDonalds restaurant Full time

    Job OverviewJoin our team at McDonald's as a dedicated Food Service Counter Attendant. This role is essential in providing excellent customer service and maintaining a clean and efficient work environment.Employment DetailsEmployment Type: PermanentWorking Language: EnglishWork Hours: 40 hours per weekQualificationsNo formal education is required for this...

  • Guest Services Representative

    4 weeks ago

    Pincher Creek, Canada Heritage Inn Hotel Full time

    Join the Heritage Inn Hotel & Convention Centre in Pincher Creek, AlbertaKey Responsibilities:Oversee the inventory of available rooms, reservations, and assignments.Check in guests and allocate rooms accordingly.Address inquiries related to hotel amenities and services.Provide guests with information about local attractions and services.Assist in resolving...

  • Guest Services Representative

    4 weeks ago

    Pincher Creek, Canada Heritage Inn Hotel Full time

    Heritage Inn Hotel & Convention Centre in Pincher Creek, Alberta is seeking a dedicated individualKey Responsibilities:Oversee the management of room availability, bookings, and assignments.Check in guests and allocate accommodations.Address inquiries related to hotel amenities.Provide insights about local attractions and services.Assist guests with concerns...

  • Guest Services Representative

    4 weeks ago

    Pincher Creek, Canada Heritage Inn Hotel Full time

    Join the Heritage Inn Hotel & Convention Centre in Pincher Creek, Alberta as a Front Desk AgentKey Responsibilities:Oversee the management of room availability, bookings, and assignments.Check in guests and allocate accommodations.Address inquiries related to hotel amenities.Provide insights on local attractions and services.Assist guests with any concerns...

  • Client Advisor Intern

    10 hours ago

    Pincher Creek, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to...

  • Client Services Administrator

    3 months ago

    Stoney Creek, Canada AGAT Laboratories Full time

    AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation,...

  • Client Advisor intern

    12 hours ago

    Pincher Creek, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWhat is the opportunity?This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking,  As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC...

  • Client Engagement Representative

    3 months ago

    Stoney Creek, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Culinary Service Attendant

    4 weeks ago

    Pincher Creek, Canada SSDN & Company Inc Full time

    Position OverviewSSDN & Company Inc is seeking a dedicated **Food Service Representative** to join our team. This role involves providing excellent service in a fast-paced environment, ensuring customer satisfaction and maintaining cleanliness.Key ResponsibilitiesDeliver clean dishes, utensils, and other items to dining areas and set tables...

  • Insurance Client Service Representative

    1 week ago

    Dawson Creek, Canada 019986 Hub International Canada West ULC (Canada West) Full time

    About the RoleWe are seeking a highly skilled and motivated Client Care Specialist to join our team at HUB International Canada West ULC (Canada West). As a Client Care Specialist, you will play a critical role in providing exceptional client service and support to our clients in the personal insurance sector.Key ResponsibilitiesEngage with clients to...

  • Insurance Client Service Representative

    1 week ago

    Dawson Creek, Canada 019986 Hub International Canada West ULC (Canada West) Full time

    About the RoleWe are seeking a highly skilled and motivated Client Care Specialist to join our team at HUB International Canada West ULC (Canada West). As a Client Care Specialist, you will play a critical role in providing exceptional client service and support to our clients in the personal insurance sector.Key ResponsibilitiesEngage with clients to...

  • Veterinary Medical Receptionist

    3 months ago

    Pincher Creek, Canada Auxillio VetShield Full time

    **Veterinary Medical Receptionist** **What does the role look like?** - Booking in appointments for pet owners (accurately recording the clients reason for the visit, scheduling the correct service and adequate time for appointments) - Advising clients over the phone on possible services they may want to consider (ex. Routine vaccines that are past due, pet...

  • Guest Services Representative

    4 weeks ago

    Maple Creek, Saskatchewan, Canada Maple Creek Motor Inn Full time

    Guest Services Representative Job OverviewAs a vital member of our team at Maple Creek Motor Inn, the Guest Services Representative plays a crucial role in ensuring a welcoming and efficient experience for our guests.Key ResponsibilitiesGuest Registration: Welcome guests upon arrival and efficiently manage room assignments.Issue Resolution: Address and...

  • Customer Service Representative

    3 months ago

    Stoney Creek, Canada To Each Their Own Management Inc Full time

    Job Title: Customer Service RepresentativeResponsibilities: We are seeking a skilled communicator to join our team as a full-time Customer Service Representative (CSR). Our company is growing, and we need an enthusiastic individual who can efficiently handle incoming direct messages from various social media channels across multiple brands. The CSR will...

  • Guest Services Representative

    3 weeks ago

    Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time

    BC LTD DBA Holiday Inn Express & Suites is seeking a dedicated and customer-focused Guest Services Representative to join our team. In this role, you will be the first point of contact for our guests, ensuring their experience is positive and memorable. As a Guest Services Representative, your responsibilities will include: Warmly welcoming guests upon...