Regional Operations Leader – Southern British Columbia
4 weeks ago
Position Overview
Reporting to the Director of Service - Canada, the Regional Operations Leader is responsible for synchronizing the efforts of regional service managers to achieve operational excellence. This role involves coaching and guiding managers to enhance leadership effectiveness within the organization. The leader oversees the daily service operations across regional locations.
Compensation Plan
- Attractive base salary
- Employer-sponsored technical training as necessary.
- Paid time off
- Employer RRSP matching contributions
- Comprehensive health benefits including medical, dental, and vision coverage.
- Basic life insurance, disability coverage, and wellness initiatives.
Key Responsibilities
Leadership & Team Development
- Guides, mentors, and develops a high-performing team to ensure organizational success.
- Conducts timely and constructive performance assessments.
- Exemplifies desired behaviors and fosters a respectful workplace culture.
- Identifies and addresses trends impacting morale, effectiveness, turnover, absenteeism, productivity, and employee satisfaction.
- Ensures achievement of targets through individual recognition, performance evaluations, and effective people management.
- Plans for the attainment of individual and divisional objectives in alignment with corporate strategies and policies.
- Fosters genuine employee engagement with all brands and promotes exceptional customer service.
- Collaborates with locations and managers to attract high-potential talent and prioritize development.
- Provides leadership across the assigned region, overseeing store operations.
- Identifies opportunities for improvement within the regional stores; designs and implements training, strategies, policies, goals, and resources to enhance productivity and morale.
Operational Management
- Analyzes trends and results to assess the company's gross profit and annual unit plans. Monitors gross profit metrics and assists with necessary adjustments to prioritize the budget while ensuring integrity in all actions.
- Oversees work-in-progress at regional locations to ensure timely updates and correct prioritization. Ensures that items over 10 days old are tracked daily with proper accountability.
- Actively participates in throughput meetings to ensure locations are engaged and throughput objectives are met.
- Collaborates with the warranty team to ensure effective warranty processes.
- Implements service operating plans and strategies to achieve both short- and long-term financial and operational goals.
- Manages courtesy inspections and ensures regional locations are tracking and following up on these correctly.
- Ensures compliance with industry standards and regulations.
Strategic Business Development
- Works with executive leadership to establish territories, sales quotas, and strategic initiatives.
- Partners with Service Managers to set sales targets for each location, monitors progress, and develops strategies to attract and retain customers.
- Creates, implements, and oversees regional budgets, including expense monitoring.
- Actively participates in the annual Business Plan process, setting ambitious targets and coaching managers on results management.
- Understands and manages the impact of business activities on working capital.
- Collaborates closely with central operations to optimize operational objectives.
Sales and Marketing Initiatives
- Develops and executes marketing strategies, promotions, and sales objectives, including forecasting sales volumes to boost sales, introduce new services, and meet projected quotas for territories and the region.
- Possesses a thorough understanding of the company's products and services, as well as those of immediate competitors in the market.
Customer Experience Focus
- Maintains a constant emphasis on defining, measuring, and enhancing the customer experience (full cycle, end-to-end). This includes both external and internal customers (e.g., Parts, Body Shop, etc.).
Additional Responsibilities
- Provides coverage for Service Managers in their regions as necessary.
- Maintains technical and professional knowledge by reviewing industry publications and establishing personal networks.
Qualifications
- Minimum of 5 years of management experience in the dealership or trucking sector.
- Strong verbal and written communication abilities.
- Possesses analytical skills to assess data, make operational decisions, and solve complex problems with effective solutions.
- Strong knowledge of business management and operational practices.
- Elevated business acumen.
- Experience managing diverse teams, including managers, is highly preferred.
- Excellent supervisory and leadership capabilities.
- Proficient in Microsoft Office Suite.
Preferred Qualifications
- Post-secondary education in Business or a related field.
- Certified Journeyperson Technician.
-
Surrey, British Columbia, Canada First Truck Centre Full timePosition SummaryReporting to the Director of Service - Canada, the Regional Operations Leader is responsible for harmonizing the efforts of regional service managers to achieve operational excellence. This role involves coaching and guiding managers to enhance leadership effectiveness across the business. The position directs and supervises the daily service...
-
Administrative Coordinator
7 days ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeAbout the OpportunityThe Métis Nation British Columbia is seeking a highly skilled Administrative Coordinator to join its Information Management and Information Technology (IMIT) Department. As a key member of the team, you will be responsible for providing comprehensive administrative support, managing calendars, coordinating meetings, and facilitating...
-
Administrative Coordinator
7 days ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeAbout the OpportunityThe Métis Nation British Columbia is seeking a highly skilled Administrative Coordinator to join its Information Management and Information Technology (IMIT) Department. As a key member of the team, you will be responsible for providing comprehensive administrative support, managing calendars, coordinating meetings, and facilitating...
-
Administrative Coordinator
1 week ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeAbout the OpportunityThe Métis Nation British Columbia is seeking a highly skilled Administrative Coordinator to join its Information Management and Information Technology (IMIT) Department. As a key member of the team, you will be responsible for providing comprehensive administrative support, managing calendars, coordinating meetings, and facilitating...
-
Justice Policy Analyst
7 days ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeAbout the RoleThe Métis Nation British Columbia is seeking a highly skilled Justice Policy Analyst to join our team. As a key member of our organization, you will play a critical role in providing intersectional, trauma-informed research and analysis on justice issues impacting Métis people.Key ResponsibilitiesConduct detailed research and analyze policy...
-
Justice Policy Analyst
1 week ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeAbout the RoleThe Métis Nation British Columbia is seeking a highly skilled Justice Policy Analyst to join our team. As a key member of our organization, you will play a critical role in providing intersectional, trauma-informed research and analysis on justice issues impacting Métis people.Key ResponsibilitiesConduct detailed research and analyze policy...
-
Justice Policy Analyst
2 days ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeAbout the RoleThe Métis Nation British Columbia is seeking a highly skilled Justice Policy Analyst to join our team. As a key member of our Ministry of Justice, you will play a critical role in providing intersectional, trauma-informed research and analysis on justice issues impacting Métis people.Key ResponsibilitiesConduct detailed research and analyze...
-
Justice Policy Analyst
2 days ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeAbout the RoleThe Métis Nation British Columbia is seeking a highly skilled Justice Policy Analyst to join our team. As a key member of our Ministry of Justice, you will play a critical role in providing intersectional, trauma-informed research and analysis on justice issues impacting Métis people.Key ResponsibilitiesConduct detailed research and analyze...
-
Justice Policy Analyst
1 week ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeJob SummaryWe are seeking a highly skilled Justice Policy Analyst to join our team at Métis Nation British Columbia. As a key member of our organization, you will play a critical role in providing intersectional, trauma-informed research and analysis on justice issues impacting Métis people.Key ResponsibilitiesConduct detailed research and analyze policy...
-
Primary School Instructor
4 weeks ago
Surrey, British Columbia, Canada Khalsa Schools Full timeAbout Khalsa School Old Yale Road: We are committed to delivering exceptional educational experiences to a diverse population of over 950 learners in the rapidly expanding region of British Columbia. Our Offerings: Our institution provides a range of innovative programs and services designed to enhance student learning and development. Our Vision: Become...
-
Administrative Coordinator
5 days ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeAbout the OpportunityThe Administrative Assistant, Executive Committee serves as the primary coordinator and liaison for external relations for the Executive Committee members.The role manages calendars, meetings, and emails to ensure maximum efficiency and time value, while assisting with administrative, finance, and operational functions.The role applies a...
-
Administrative Coordinator
4 days ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeAbout the OpportunityThe Administrative Assistant, Executive Committee serves as the primary coordinator and liaison for external relations for the Executive Committee members.The role manages calendars, meetings, and emails to ensure maximum efficiency and time value, while assisting with administrative, finance, and operational functions.The role applies a...
-
Administrative Coordinator
4 days ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeAbout the OpportunityThe Administrative Assistant, Executive Committee serves as the primary coordinator and liaison for external relations for the Executive Committee members.The role manages calendars, meetings, and emails to ensure maximum efficiency and time value, while assisting with administrative, finance, and operational functions.The role applies a...
-
Regional Operations Manager
4 weeks ago
Surrey, British Columbia, Canada Brandt Full timeBrandt is currently on the lookout for a Regional Operations Manager to oversee the Coastal British Columbia region, with a base in Surrey.Reporting directly to the VP of Operations - BC, the ideal candidate will possess a strong drive and extensive management experience. The Regional Operations Manager will be tasked with driving sales growth and ensuring...
-
Administrative Assistant
4 days ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeMétis Nation British Columbia Administrative Assistant - Executive Committee **Job Summary:** The Administrative Assistant, Executive Committee serves as the primary coordinator and liaison for external relations for the Executive Committee members. This role requires a high level of professional maturity and good judgment to coordinate executive support,...
-
Internal Audit Assistant
2 days ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeAbout the OpportunityThe Métis Nation British Columbia is seeking a highly skilled Internal Audit Assistant to support the Internal Auditor in providing independent assurance that our risk management, governance, and internal controls are operating effectively and efficiently.Key Responsibilities:Evaluate and assess the effectiveness of internal controls,...
-
Internal Audit Assistant
2 days ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeAbout the OpportunityThe Métis Nation British Columbia is seeking a highly skilled Internal Audit Assistant to support the Internal Auditor in providing independent assurance that our risk management, governance, and internal controls are operating effectively and efficiently.Key Responsibilities:Evaluate and assess the effectiveness of internal controls,...
-
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeMétis Nation British Columbia Sport and Active Living Administrative Coordinator **Job Summary:** We are seeking a highly organized and detail-oriented Administrative Coordinator to join our Sport and Active Living team. The successful candidate will provide administrative support to a growing team, ensuring the smooth operation of daily activities. **Key...
-
Project Coordinator
1 week ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeAbout the OpportunityThe primary objective of this role is to provide day-to-day project coordination and support for the implementation of multiple Ministry of Education projects and initiatives.Key Responsibilities:Coordinate and support the implementation of multiple Ministry of Education projects and initiatives.Provide administrative support to the...
-
Project Coordinator
7 days ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeAbout the OpportunityThe primary objective of this role is to provide day-to-day project coordination and support for the implementation of multiple Ministry of Education projects and initiatives.Key Responsibilities:Coordinate and support the implementation of multiple Ministry of Education projects and initiatives.Provide administrative support to the...
