Hotel Front Office Coordinator

4 weeks ago

Milton, Ontario, Canada ONTARIO INC. Full time
Job Title: Hotel Front Office Clerk

We are seeking a detail-oriented and organized Hotel Front Office Clerk to join our team at ONTARIO INC.

Job Summary:

The Hotel Front Office Clerk will be responsible for providing exceptional customer service to guests, handling room reservations, and maintaining accurate records. This is a temporary position with a variable schedule, requiring flexibility and adaptability.

Key Responsibilities:
  • Investigate and resolve guest complaints and claims in a professional and courteous manner.
  • Register arriving guests, assign rooms, and process group arrivals and departures.
  • Take, cancel, and change room reservations, as well as provide information on hotel facilities and services.
  • Process guests' departures, calculate charges, and receive payments.
  • Maintain accurate records, including room assignments, guest information, and financial transactions.
  • Perform light housekeeping and cleaning duties, as needed.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
Requirements:
  • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • 1 to less than 7 months of experience in a related field, or equivalent experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work a variable schedule, including evenings, weekends, and holidays.
  • Reliability, dependability, and a strong work ethic.
Working Conditions:

The Hotel Front Office Clerk will work in a fast-paced hotel environment, with frequent interactions with guests and colleagues. The position requires standing for extended periods, working under pressure, and maintaining attention to detail.

Language:

The primary language of work is English.

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