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Technical Support Specialist

3 months ago

Collingwood, Ontario, Canada ZOLL Medical Corporation Full time

About ZOLL Medical Corporation
At ZOLL, we are dedicated to enhancing patient outcomes and contributing to life-saving efforts. Our innovative technologies play a crucial role in making a significant impact on individuals' lives.

Company Overview
We specialize in medical devices, software, and related services that are utilized globally to diagnose and treat patients facing serious cardiopulmonary and respiratory challenges. ZOLL Itamar, a forward-thinking medical device technology firm, concentrates on the creation and production of Home Sleep Apnea Tests, which assist in identifying respiratory sleep disorders.

Core Product
Our flagship product, the WatchPAT family, is a groundbreaking FDA-cleared portable home sleep apnea testing device, founded on proprietary signal and analysis technology.

Mission
We are committed to reaching undiagnosed patients and providing testing solutions that promote wellness and enhance overall quality of life.

Position Overview
We are looking for a proficient IT Specialist to become a part of our Software Solutions department. The ideal candidate will possess:

  • Expertise in advanced Windows troubleshooting.
  • Support capabilities for our software and cloud platforms.
  • A solid understanding of IT security protocols.

Key Responsibilities
As an IT Specialist, your responsibilities will include:

  • Providing advanced Windows troubleshooting and support for our software and cloud platforms.
  • Collaborating with developers to address technical challenges and improve platform performance.
  • Ensuring the security of IT systems and data, in accordance with best practices and company policies.

Qualifications
The ideal candidate will have:

  • A Bachelor's degree in Information Technology, Computer Science, or a related discipline.
  • A minimum of 5 years of experience in Hospital IT or similarly complex systems.
  • Proficiency in HL7 and IT security best practices.
  • Advanced knowledge of Windows operating systems and troubleshooting techniques.
  • Experience with cloud platforms and supporting software applications.
  • The ability to prioritize tasks and manage requests effectively.
  • Strong communication skills to explain technical issues to non-technical stakeholders.
  • Experience with JIRA or similar issue-tracking software.
  • A customer-focused mindset with a commitment to delivering high-quality support.
  • Willingness to work on-call or during off-hours as necessary to support IT operations.
  • Advanced networking knowledge, including installation, configuration, and management.
  • An understanding of IT security tools and protocols.

Join Us
Become a part of our mission to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and contribute to saving more lives.

Diversity and Inclusion
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.