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Hotel Receptionist

2 months ago

Pincher Creek, Canada Heritage Inn Hotel & Convention Centre Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Heritage Inn Hotel & Convention Centre. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Guest Registration and Check-in/Check-out
    • Register arriving guests and assign rooms in a timely and efficient manner.
    • Process group arrivals and departures, ensuring all necessary documentation is completed.
  • Room Reservations and Management
    • Take, cancel, and change room reservations as needed.
    • Maintain an accurate and up-to-date inventory of vacancies, reservations, and room assignments.
  • Guest Services
    • Provide information on hotel facilities and services, including amenities and local attractions.
    • Assist guests with any questions or concerns they may have during their stay.
  • Cash Handling and Payment Processing
    • Process guests' departures, calculate charges, and receive payments in a timely and accurate manner.
  • Communication and Customer Service
    • Answer telephone calls and relay messages to guests and staff.
    • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
  • Administrative Tasks
    • Perform clerical duties, such as faxing, filing, and photocopying.
  • Emergency Procedures
    • Follow established emergency and safety procedures, ensuring the well-being of guests and staff.
Requirements
  • Education and Experience
    • No degree, certificate, or diploma required.
    • 1 to less than 7 months of experience in a related field.
  • Language and Communication
    • Fluent in English.
  • Availability and Relocation
    • Available for shift or on-call work.
    • Available for the advertised start date.
    • Currently legally able to work in Canada.
    • Willing to relocate for this position.
    • Currently reside in proximity to the advertised location.
Benefits
  • Free Parking
  • On-site Amenities
  • Permanent Work Term
  • English Language
  • 30-40 Hours per Week