Terrain Park Manager

2 days ago

Vancouver, British Columbia, Canada Canada West Ski Areas Association Full time
Job Summary:

The Snow Sports Operations Manager will be responsible for overseeing the day-to-day operations of the freestyle terrain parks. This includes managing all aspects of the terrain parks to provide a high-quality product for our customers. Key responsibilities include ensuring the terrain parks are operating at their best through employee management, quality control, design and maintenance, and organization of events.

The successful candidate will work closely with the Marketing and Events department to consult on snowboard market trends, plan events, and provide media liaison services for snowboard-specific issues.

Key Responsibilities:

  • Recruit, train, and supervise snow sports staff on standard operating procedures, maintenance techniques, and information recording.
  • Oversee the design, construction, and maintenance of freestyle terrain parks.
  • Perform maintenance tasks such as raking, shoveling, salting, and inspecting features based on traffic and snow conditions.
  • Document maintenance and inspections in the daily conditions report, including weather and snow conditions for liability purposes.
  • Track hourly and daily traffic counts for all terrain park zones for statistical analysis and monitor rider ability levels.
  • Plan weekly builds and create post-build reports.
  • Interact with customers to educate them on terrain park rules, etiquette, and safety tips.
  • Prioritize safety and risk management.
  • Coordinate social media and events with the Marketing and Events teams.
  • Collaborate with the Mountain Operations Manager and Safety Manager to ensure terrain parks meet and exceed safety regulations.
  • Work with the snowmaking team to plan snow gun placement and snow maintenance strategies.
  • Coordinate with the Patrol Manager for proper fencing, hazard marking, and regular patrolling and documentation of park features.
  • Coordinate with the Grooming Operations Manager about park building strategy for the season.
  • Provide excellent customer service to all guests.
  • Attend Operations meetings.

Supervisory Responsibility:

The Snow Sports Operations Manager will provide direct supervision to snow sports staff, approximately 15-20 staff members.

Required Qualifications and Abilities:

  • 5+ years of experience in the snow sports industry and ski resort operations.
  • Strong understanding of freestyle terrain and design experience.
  • Ability to operate a Snowcat is an asset.
  • Experience with welding, carpentry, and basic construction experience is an asset.
  • Ability to work in all weather conditions, and rotating schedule including early mornings and late nights.
  • Ability to lift and move heavy objects.
  • Ability to work early mornings and overnight shifts (if necessary).
  • Flexibility with scheduling with possible rotating shift.
  • Ability to follow direction, provide leadership and guidance to team and entire Mountain Operations Department.
  • Complete tasks with minimal supervision.

Working Conditions:

The Snow Sports Operations Manager performs 75% of their duties outdoors in mountain weather conditions. 25% indoors completing administrative tasks, planning, and scheduling.

Compensation and Benefits:

  • $54,000 up to $57,000 annually.
  • Free Seasonal Access Pass.
  • Discounts at the resort's restaurants, retail, and rental outlets.
  • Referral Bonus Program.
  • Public Transit subsidies.
  • Free or discounted lift tickets at many other resorts (winter/summer).
  • Access to free Employee and Family Assistance Program.
  • Excellent training and professional development.
  • Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for these:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans.
  • RRSP matching plan after 1 year of service.
  • Free access passes for dependents.

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