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Terrain Park Operations Manager
2 months ago
Grouse Mountain Resort is seeking a highly skilled and experienced Terrain Park Operations Manager to join our team. As a key member of our Mountain Operations department, you will be responsible for the day-to-day operations of our terrain parks, ensuring a high-quality product for our customers.
Key Responsibilities- Recruit, train, and supervise terrain park staff on standard operating procedures, maintenance techniques, and information recording.
- Scheduling, payroll, and basic administrative tasks.
- Oversee the design, construction, and maintenance of terrain parks.
- Perform maintenance tasks such as raking, shoveling, salting, and inspecting features based on traffic and snow conditions.
- Document maintenance and inspections in the daily conditions report, including weather and snow conditions for liability purposes.
- Track hourly and daily traffic counts for all terrain park zones for statistical analysis and monitor rider ability levels.
- Plan weekly builds and create post-build reports.
- Interact with customers to educate them on terrain park rules, etiquette, and safety tips.
- Prioritize safety and risk management.
- Coordinate social media and events with our marketing team.
- Collaborate with the Mountain Operations Manager and Safety Manager to ensure terrain parks meet and exceed safety regulations.
- Work with the snowmaking team to plan snow gun placement and snow maintenance strategies.
- Coordinate with the Patrol Manager for proper fencing, hazard marking, and regular patrolling and documentation of park features.
- Coordinate with our Grooming Operations Manager about park building strategy for the season.
- Provide excellent customer service to all guests.
- Attend Operations meetings.
- 5+ years of experience within the terrain park industry and ski resort operations.
- Strong understanding of freestyle terrain and design experience.
- Ability to operate a Snowcat is an asset.
- Experience with welding, carpentry, and basic construction experience is an asset.
- Ability to work in all weather conditions, and rotating schedule including early mornings and late nights.
- Ability to lift and move heavy objects.
- Flexibility with scheduling with possible rotating shifts.
- Ability to follow direction, provide leadership and guidance to team and entire Mountain Operations Department.
- Complete tasks with minimal supervision.
The Terrain Park Operations Manager performs 75% of their duties outdoors in mountain weather conditions. 25% indoors completing administrative, payroll, planning, and scheduling tasks.
Compensation and Benefits$54,000 up to $57,000 annually
All positions are eligible for the following benefits and perks:
- Free Seasonal Access Pass
- Discounts at the resort's restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants, and recreation.
Full-time, year-round positions are also eligible for these:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- RRSP matching plan after 1 year of service
- Free access passes for dependents
