Terrain Park Manager

4 days ago

Vancouver, British Columbia, Canada Grouse Mountain Full time
Terrain Park Manager

Grouse Mountain Resort is seeking a highly skilled and experienced Terrain Park Manager to join our team. As a key member of our Mountain Operations department, you will be responsible for the day-to-day operations of our terrain parks, ensuring a high-quality product for our customers.

About Us

We are a 100% Canadian-owned company, recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years.

Job Summary:

The Terrain Park Manager will be responsible for:

  • Recruiting, training, and supervising terrain park staff on standard operating procedures, maintenance techniques, and information recording.
  • Designing, constructing, and maintaining terrain parks to ensure a high-quality product for our customers.
  • Performing maintenance tasks such as raking, shoveling, salting, and inspecting features based on traffic and snow conditions.
  • Documenting maintenance and inspections in the daily conditions report, including weather and snow conditions for liability purposes.
  • Tracking hourly and daily traffic counts for all terrain park zones for statistical analysis and monitoring rider ability levels.
  • Planning weekly builds and creating post-build reports.
  • Interacting with customers to educate them on terrain park rules, etiquette, and safety tips.
  • Prioritizing safety and risk management.
  • Coordinating social media and events with our Marketing/Events teams.
  • Collaborating with the Mountain Operations Manager and Safety Manager to ensure terrain parks meet and exceed safety regulations.
  • Working with snowmaking team to plan snow gun placement and snow maintenance strategies.
  • Coordinating with the Patrol Manager for proper fencing, hazard marking, and regular patrolling and documentation of park features.
  • Providing excellent customer service to all guests.
  • Attending Operations meetings.
Supervisory Responsibility

Provide direct supervision to terrain park staff; approximately 15-20 staff members.

Required Qualifications and Abilities
  • 5+ years experience within The Terrain Park industry and Ski Resort operations.
  • Strong understanding of Freestyle Terrain and design experience.
  • Ability to operate a Snowcat is an asset.
  • Experience with welding, carpentry, and basic construction experience is an asset.
  • Ability to work in all weather conditions, and rotating schedule including early mornings and late nights.
  • Ability to lift and move heavy objects.
  • Ability to work early mornings and overnight shifts (if necessary).
  • Flexibility with scheduling with possible rotating shift.
  • Ability to follow direction, provide leadership and guidance to team and entire Mountain Operations Department.
  • Complete tasks with minimal supervision.
Working Conditions

The Terrain Park Manager performs 75% of their duties outdoors in mountain weather conditions. 25% indoors completing admin, payroll, planning, and scheduling.

Compensation and Benefits

$54,000 up to $57,000 annually

  • Free Seasonal Access Pass
  • Discounts at the resort's restaurants, retail, and rental outlets
  • Referral Bonus Program
  • Public Transit subsidies
  • Free or discounted lift tickets at many other resorts (winter/summer)
  • Access to free Employee and Family Assistance Program
  • Excellent training and professional development
  • Northland Properties friends and family discounts program including hotels, restaurants, and recreation.
Full-time, year-round positions are also eligible for these:
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
  • RRSP matching plan after 1 year of service
  • Free access passes for dependents

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