Bilingual Claims Specialist
3 weeks ago
- Engage with clients to comprehend and fulfill their requirements by offering guidance and support regarding coverage and the claims procedure.
- Deliver expert claims advice during each interaction to foster an exceptional customer experience.
- Ensure that client issues are addressed effectively and escalate matters when necessary.
- Exhibit adaptability to modify tasks based on client and organizational demands.
- Create an outstanding customer experience and contribute to enhancing the overall service quality.
- Organize and prioritize workload to meet service and productivity standards.
- Exercise discretion in managing communications and sensitive information.
- Stay informed about industry practices and procedures; keep updated on emerging trends.
- Identify and manage potential risks, contributing to business objectives for Operational Excellence.
- Support the timely and accurate execution of business processes and procedures.
- Engage in process improvement initiatives actively.
- Remain aware of evolving regulatory requirements and evaluate their potential impacts.
- Foster a culture of risk management and control.
- Adhere to the Code of Conduct to mitigate risks.
- Actively participate as a team member and promote a positive work atmosphere.
- Enhance knowledge and skills, engaging in knowledge sharing.
- Stay current on emerging trends and developments in the field.
- Contribute to team success by assisting colleagues in their tasks.
- Serve as a brand advocate for the business area/function.
- Utilize foundational knowledge to manage routine tasks effectively.
- Address limited situations related to claims.
- Possess limited authority for claim settlements.
- Complete tasks within defined parameters with guidance from supervisors.
- Leverage the Claims Resources Team for decision-making on files.
- Post-secondary education (College/University degree).
- Minimum of 2 years of relevant experience.
- Bilingual proficiency in English and French.
Sécurité Nationale Compagnie d'Assurance is a prominent insurance provider dedicated to delivering exceptional customer experiences to numerous households and businesses. Our team members bring diverse skills and creativity to enhance the lives of our clients, communities, and colleagues.
As a growing organization, we are committed to improving customer experiences and shaping the future of insurance.
Our Total Rewards PackageOur Total Rewards encompass base salary, variable compensation, health and wellness benefits, retirement plans, career development opportunities, and recognition programs.
Additional InformationWe support our team members with development discussions, training programs, and a competitive benefits package.
Colleague DevelopmentWe encourage regular career discussions, provide access to an online learning platform, and offer mentoring programs to facilitate career advancement.
Training & OnboardingComprehensive training and onboarding are provided to ensure success in the role.
Interview ProcessCandidates will be contacted for interviews, and outcomes will be communicated through appropriate channels.
AccommodationAccessibility accommodations are available upon request.
Language Requirement:N/A.
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