Claims and Returns Specialist
7 days ago
**Job Summary**
The Bilingual Claims Administrator will support the dealers in all functions related to parts claims, cores, and returns, ensuring timely and accurate processing of claims and providing exceptional customer service.
**Key Responsibilities**
- Process claims within established deadlines, ensuring compliance with company policies and procedures.
- Authorize credits to dealers for all claim types, maintaining accurate records and reporting as required.
- Respond to customer inquiries and requests effectively, providing timely and accurate information to maintain high standards of customer service excellence.
- Administer the company's return and cores policy, ensuring seamless execution and minimal disruptions.
- Analyze and respond to dealer inquiries in a professional, timely, and accurate manner, providing solutions and support as needed.
- Maintain accurate records of all claims initiated and report on same when required, providing insights for process improvements.
- Follow up with dealers throughout the claim process, ensuring timely resolution and customer satisfaction.
- Prepare month-end and ad-hoc reports as required, providing data-driven insights for business decisions.
- Provide administrative support as needed, ensuring seamless execution of tasks and projects.
**Requirements**
- Minimum 3 years of experience in a customer service and/or call center role, with a strong focus on claims processing and customer service.
- Experience in the automotive industry is an asset, with knowledge of industry-specific claims processes and procedures.
- Bilingual English/French is a definite requirement, with excellent communication and language skills.
- Proficient in MS Office software, with an emphasis on Word and Excel, and ability to learn new software and systems quickly.
- Strong attention to detail, problem-solving skills, and ability to work in a fast-paced environment.
- Team-oriented and customer service-focused, with excellent communication and interpersonal skills.
- Solid organization and time management skills, with ability to prioritize tasks and meet deadlines.
**What We Offer**
- A dynamic and fast-paced work environment with an award-winning employer, offering opportunities for personal and professional growth.
- Competitive employer-paid benefits and compensation package, including company-matched RRSP.
- Opportunities to participate in exciting company events and activities, fostering a sense of community and teamwork.
- Access to company resources and training programs, supporting professional development and career advancement.
- A collaborative and inclusive work environment, valuing diversity and promoting a culture of respect and inclusivity.
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