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Bilingual Claims Advisor
2 months ago
We are seeking a highly skilled and bilingual Claims Advisor to join our First Response Center team at TD Bank. As a Claims Advisor, you will be responsible for providing exceptional customer service and support to our clients in their moments of need.
Key Responsibilities- Customer Service
- Engage with customers to understand their needs and provide advice and service regarding coverage and the claims process.
- Provide sound claims advice to create a legendary customer experience and look for ways to contribute to the on-going improvement of the overall customer experience.
- Ensure customer problems are handled appropriately and escalating issues when necessary.
- Claims Management
- Prioritize and manage your workload to meet service level agreements (SLAs) for service and productivity.
- Exercise discretion in managing correspondence, information, and all matters of confidentiality.
- Be knowledgeable of practices and procedures within your area of responsibility and keep abreast of emerging trends for claims assessment and litigation.
- Team Collaboration
- Participate fully as a member of the team and support a positive work environment that promotes service to the business, quality, innovation, and teamwork.
- Support the team by continuously enhancing your knowledge and expertise in your area and participating in knowledge transfer within the team and business unit.
- Education
- College or university degree.
- Experience
- 2+ years of relevant experience in claims management or a related field.
- Language
- Fully bilingual in English and French.
As a Claims Advisor at TD Bank, you will have the opportunity to work in a dynamic and supportive team environment, with access to ongoing training and development opportunities. You will also be part of a company that values diversity, equity, and inclusion, and is committed to creating a positive and inclusive work environment.
