Bilingual Claims Coordinator
4 weeks ago
POSITION OVERVIEW
Under the supervision of the Claims, Returns & QA Supervisor, the Bilingual Claims Administrator plays a crucial role in assisting dealers with all aspects of parts claims, cores, and returns.
PRIMARY RESPONSIBILITIES
- Process all claims within the timelines established by company policies.
- Authorize dealer credits for various claim categories.
- Respond to customer inquiries and requests efficiently and accurately to uphold exceptional customer service standards.
- Manage the company's return and cores policy effectively.
- Evaluate and address dealer questions in a professional, timely, and precise manner.
- Maintain comprehensive records of all initiated claims and provide reports as needed.
- Conduct follow-ups with dealers throughout the claims process when necessary.
- Compile month-end and ad hoc reports as required.
- Provide administrative support as needed.
- Perform additional duties as assigned.
ESSENTIAL QUALIFICATIONS
- At least 3 years of experience in customer service or a call center environment.
- Experience in the automotive sector is advantageous.
- Bilingual proficiency in English and French is essential.
- Proficient in Microsoft Office applications, particularly Word and Excel.
- Strong attention to detail and effective problem-solving abilities.
- Team-oriented with a focus on customer service.
- Excellent organizational and time management skills.
- Outstanding communication abilities.
WHAT WE OFFER
- A flexible, collaborative, and dynamic work environment with a recognized employer.
- Numerous opportunities for personal and professional growth.
- Chances to engage in exciting company events.
- Attractive rates on vehicle purchases for you and your family.
- Competitive benefits and compensation package, including a company-matched retirement savings plan.
- And much more.
Mobis Parts Canada Corp. is dedicated to attracting and retaining a diverse workforce and fostering an inclusive workplace. We have an accommodation process in place for employees with disabilities. If you require specific accommodations due to a disability or medical need, please reach out for more information on our Accessibility policies.
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