Food Service Operations Manager
6 days ago
Mrls is seeking a highly skilled Food Service Operations Manager to oversee the daily operations of our food service team. As a key member of our management team, you will be responsible for ensuring the highest level of quality and service to our customers.
Key Responsibilities- Operations Management
- Develop and implement efficient systems and procedures to manage food preparation, service, and inventory.
- Monitor and control food costs, labor costs, and other operational expenses.
- Ensure compliance with health and safety regulations and maintain a clean and safe working environment.
- Team Leadership
- Supervise and train a team of food service staff to ensure they have the skills and knowledge to provide excellent customer service.
- Provide coaching and feedback to staff to improve performance and address any issues.
- Customer Service
- Ensure that all customers receive a high level of service and that their needs are met.
- Respond to customer complaints and resolve issues in a timely and professional manner.
- Reporting and Analysis
- Prepare and submit regular reports on sales, customer feedback, and other key performance indicators.
- Analyze data to identify trends and areas for improvement.
- Education
- Secondary (high) school graduation certificate
- Experience
- 1 year to less than 2 years of experience in a food service management role
- Skills
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong analytical and problem-solving skills
- Ability to train and develop staff
- Work Environment
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Physical Demands
- Standing for extended periods
- Physically demanding
- Client Focus
- Ability to provide excellent customer service
- Interpersonal Skills
- Excellent oral communication skills
- Ability to work effectively with staff and other stakeholders
- Flexibility
- Ability to adapt to changing circumstances and priorities
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