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Technical Services Manager
2 months ago
Job Summary
We are seeking a highly skilled Technical Services Manager to lead our digital surveillance operations. As a key member of our team, you will be responsible for overseeing the lifecycle of service tickets, managing the technical service team, and collaborating with cross-functional teams to develop and implement advanced surveillance solutions.
Key Responsibilities
- Oversee the lifecycle of service tickets for low voltage systems, ensuring prompt and efficient resolution.
- Lead the technical service team in daily operations, coordinating tasks, assigning responsibilities, and monitoring performance.
- Collaborate with the Sales Manager to develop accurate cost estimates for low voltage installations.
- Manage and schedule the installation and servicing of ULC fire alarm monitoring systems.
- Lead initiatives to research, evaluate, and implement new access control technologies.
- Act as the primary point of contact for clients regarding service updates, inquiries, and issue resolution.
- Implement rigorous quality assurance processes to ensure that all technical services meet established standards.
- Provide training and development opportunities to enhance the skills and knowledge of the technical staff.
- Ensure all technical services comply with industry regulations, codes, and safety standards.
- Responsible for the overall management and performance of the technical service department.
Requirements
- A diploma/degree in a relevant field such as Electrical Engineering, Electronics, Information Technology, Computer Science.
- At least 5 years of work experience required in a relevant field.
About Onni Group
Onni Group is a leading provider of commercial surveillance solutions. With over 20 years of collective professional experience, we have established ourselves as a trusted partner for businesses and organizations seeking to enhance their security and peace of mind. Our team of experts is dedicated to delivering innovative and effective surveillance solutions that meet the unique needs of our clients.
