Digital Product Manager

8 hours ago

Vancouver, British Columbia, Canada Technical Safety BC Full time
Job Title: Digital Product Owner

About the Role:

The Digital Product Owner will be responsible for evolving the way Technical Safety BC manages and uses digital products and platforms used by Technical Safety BC clients and safety officers. This role will collaborate with customers and represent their voice in scrum teams to help the team deliver client-centric solutions to support strategic projects.

Key Responsibilities:

  • Drive business outcomes for multiple digital products.
  • Represent the interests of client/user during product development.
  • Lead a collaborative user research process with customers to elicit and document business and functional requirements.
  • Own and maintain the product backlog in collaboration with the technical owner.
  • Drive continuous improvement activities.
  • Lead the resolution of key customer and stakeholder concerns and escalations.
  • Ensure that post-operations activities and action items are completed.
  • Create and drive change management plans.
  • Identify, prioritize, and address ongoing backlog to support team development and goals.
  • Collaborate with technology teams to ensure digital strategies align to current and future state architecture and approach.

Requirements:

  • Bachelor of Arts or Bachelor of Science degree in a related field.
  • Minimum 7 years of digital product management and/or program management experience with customer-facing applications.
  • Product management discipline skills, including proven track record of creating and managing projects for cross-functional teams.
  • Proven experience managing cross-functional digital portfolios, including budget and resource planning.
  • Familiar with agile methodologies.
  • Collaboration across multiple disciplines.
  • Ability to drive results independently while thriving in collaborative environments.

About Technical Safety BC:

We recognize and respect each other's diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting-free time), flexible paid holidays, a free subscription to the Calm app, and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team.

Employee Resource Groups:

We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we're passionate about.

Learning & Development:

We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap-up sessions, one-on-one meetings, and team or individual courses, workshops, and conferences.

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