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Supervisor, Client Services- Full Time- GTA, ON

2 months ago

Toronto, Ontario, Canada LifeLabs Full time
About LifeLabs

LifeLabs is a leading healthcare organization that has been serving the community for over 50 years. Our team is dedicated to providing high-quality diagnostic services to patients and healthcare providers across Canada.

Job Summary

We are seeking a highly skilled and experienced Client Services Supervisor to join our team in the GTA. As a Client Services Supervisor, you will be responsible for providing leadership and guidance to a team of employees, ensuring that our clients receive exceptional service and support.

Key Responsibilities
  • Provide leadership and guidance to a team of employees, ensuring that they have the necessary skills and knowledge to perform their duties effectively.
  • Ensure that our clients receive exceptional service and support, meeting their needs and exceeding their expectations.
  • Manage and coordinate the day-to-day operations of the client services team, including scheduling, workflow, and resource allocation.
  • Develop and implement strategies to improve client satisfaction and loyalty, and to increase revenue and growth.
  • Collaborate with other departments and teams to ensure seamless communication and coordination.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop strategies to address them.
  • Ensure compliance with all corporate policies and procedures, and maintain accurate records and reports.
Requirements
  • High school diploma; post-secondary education an asset.
  • 3–5 years leadership experience managing a team and function.
  • Phlebotomy skills, Home Care and/or Data Sort experience.
  • Understanding of PSC functions, administrative skills.
  • Supervisory experience preferred.
  • Must demonstrate strong leadership qualities and skill sets.
  • Must have a strong understanding of the importance in meeting Key Performance Indicator (KPI) and understands requirements for QRA and EHS compliance.
  • Must demonstrate strong communication skills and good punctuality.
  • As needed, may be required to perform phlebotomy, and undergo an annual competency assessment.
What We Offer
  • A competitive salary range of $65,000 - $75,000 per year.
  • A comprehensive benefits package, including health, dental, and vision coverage.
  • A retirement savings plan with employer matching.
  • A generous vacation entitlement and paid time off.
  • A professional development program with opportunities for growth and advancement.
  • A dynamic and supportive work environment with a team of dedicated professionals.
How to Apply

If you are a motivated and experienced leader who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].