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Technical Support Specialist

2 months ago

Old Toronto, Ontario, Canada Accoravillage Full time
{"h1": "Technical Support Representative/Trainer", "p": "At Accoravillage, we are seeking a skilled Technical Support Representative/Trainer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers and colleagues.

Responsibilities:

* Provide technical support to customers and colleagues via phone, email, and in-person
* Troubleshoot and resolve technical issues with home appliances and electronics
* Develop and deliver training programs to ensure our team members have the necessary skills to provide excellent support
* Collaborate with cross-functional teams to identify and resolve technical issues
* Stay up-to-date with the latest product knowledge and technical developments

Requirements:

* 3-5 years of experience in servicing consumer home appliances and electronics
* Excellent communication and problem-solving skills
* Ability to read wiring diagrams and technical documentation
* Proficiency in Microsoft Office applications
* High School diploma or equivalent and a Skilled Trade Certificate
* Ability to communicate in French (preferred)

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

Note: This job description is not intended to be all-inclusive. Accoravillage reserves the right to modify or add to the job description as needed.

Equal Opportunity Employer:

Accoravillage is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment that reflects the diversity of our customers and communities.

Accommodations:

Accoravillage will provide accommodations throughout the recruitment, selection, and/or assessment process to applicants with disabilities. If selected to participate in the process, please inform our Human Resources staff of the nature of any accommodation(s) that you may require.

Thank you for your interest in Accoravillage. We look forward to reviewing your application.

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