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Airport Security Operations Center Operator

2 months ago

Richmond, British Columbia, Canada Securiguard Full time
Job Summary

We are seeking a highly skilled and detail-oriented Airport Security Operations Center Operator to join our team at Securiguard. As a key member of our security team, you will be responsible for ensuring the safety and security of travelers and airport staff.

Key Responsibilities
  • Respond to telephone calls and inquiries from internal and external stakeholders, providing direction and escalating situations as necessary.
  • Document incidents and service requests using our platform.
  • Troubleshoot and problem-solve various incidents and requests, escalating to the Security Supervisor as required.
  • Deescalate and manage conflict in an appropriate manner.
  • Provide access and egress into and out of the Restricted Area of the airport, when required.
  • Report and dispatch Security Personnel as required.
  • Conduct and document investigations using various systems and platforms.
  • Liaise with external agencies, including law enforcement and government organizations.
  • Monitor CCTV video footage and PIDS.
Requirements
  • Valid Security License with the Province of British Columbia.
  • Ability to work 12-hour shifts, rotating between days and evenings (overnight).
  • Ability to problem-solve and have situational awareness.
  • Ability to type up to 40wpm and pass the assessment test.
  • Ability to multi-task and work in a fast-paced environment.
  • Have access to a vehicle to get to and from work.
Clearance and Training

Candidates must have the ability to obtain a Restricted Area Identification Card (RAIC). This clearance involves a background check based on 5 years of history. Successful candidates will then be trained in Aviation Security and, upon passing the examination, will receive an AVSEC certification.

Employee Perks
  • World-class airport environment.
  • Award-winning corporate culture.
  • Shift flexibility.
  • Aviation Security Course.
  • Valuable experience in future law enforcement roles.
  • Online Training and Development Programs through Securiguard University.
  • Extended health and dental benefits.
  • Employee assistance program through TELUS MyHealth.
  • Telemedical access to doctors, therapists, and dietitians.
  • Access to a robust corporate discount program.