Transportation Coordinator

5 days ago

Caledon, Ontario, Canada First Student Full time

Job Summary:

First Student is seeking a highly skilled and experienced Transportation Coordinator to join our team. As a key member of our operations team, you will be responsible for dispatching buses, ensuring on-time performance of routes, and providing exceptional customer service.

Key Responsibilities:

  • Oversee all routes and scheduling of buses to ensure efficient and safe transportation of students and passengers.
  • Counsel and coach drivers and monitors to ensure they are meeting our high standards of safety and customer service.
  • Handle heavy phone and radio traffic to ensure seamless communication with drivers, monitors, and customers.
  • Take all scheduling and driver complaints, reporting to the Operations Supervisor/Contract Manager.
  • Serve as the primary communication liaison with major contracted customers.
  • May handle charter reservations, billing, or driver payroll.
  • Provide solutions to drop-off and pick-up problems.
  • Handle back-up driver duties or perform miscellaneous clerical duties as needed.
  • Complete assignment of special projects.
  • Assist with supervision of day-to-day operations.

Requirements:

  • 3-5 years of experience in transportation, logistics, or a related field.
  • High school diploma or equivalent.
  • Basic knowledge of radio dispatch equipment.
  • Excellent communication and customer service skills.
  • Ability to deliver under time constraints and deadlines.
  • Previous terminal operations, dispatch, or driver experience.
  • Computer literate.
  • Subject to background check.

What We Offer:

First Student is committed to providing a safe and supportive work environment, with opportunities for career advancement and professional growth. We offer competitive compensation and benefits, as well as a chance to be part of a dynamic and innovative team.

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