Hotel Front Desk Associate

4 weeks ago

Dartmouth, Canada Nova Scotia Ltd. oa HI Dartmouth Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Nova Scotia Ltd. o/a HI Dartmouth. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining the overall cleanliness and organization of the front desk area.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account special requests and preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Assist guests with special needs, such as wheelchair accessibility or dietary requirements.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and courteous communication.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and up-to-date information.
  • Follow emergency and safety procedures, including fire evacuation protocols and first aid.
  • Clerical duties, such as faxing, filing, and photocopying, as required.
Requirements:
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a hotel or hospitality setting.
  • Ability to work under pressure and maintain a high level of attention to detail.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Ability to stand for extended periods and work in a fast-paced environment.
Working Conditions:

The successful candidate will be required to work in a fast-paced hotel environment, with frequent interactions with guests and staff. The ability to work under pressure and maintain a high level of attention to detail is essential for this role.

Language:

The primary language of work is English.

Work Schedule:

The successful candidate will be required to work a variable schedule, including evenings, weekends, and holidays.

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