Security Operations Manager

6 days ago


Nanaimo, British Columbia, Canada Great Canadian Entertainment Full time

Job Summary

As a key member of the Great Canadian Entertainment team, the Security Operations Manager will be responsible for overseeing the day-to-day activities of security operations at the site level. This role requires a strong leader who can motivate and lead by example, while ensuring adherence to the company's policies and procedures.

Key Responsibilities

  • Provide input for team member performance objectives and evaluations
  • Mentor, coach, and train front-line security staff on best practices for security operations
  • Verify security timesheets and monitor, document, and report internal and external violations, unsafe conditions, and potential hazards
  • Enroll guests into the Self-Exclusion Program and oversee crowd control for special events
  • Administer and maintain various critical security systems, including Key Control, WINPAC, SIMS, and Threat Management System
  • Review surveillance files, maintain site surveillance equipment, and report issues
  • Enforce restricted access by unauthorized persons and observe cashier transactions and slot drops
  • Conduct regular patrols of the property, identify risks and conditions that present safety issues, and provide or assist with First Aid
  • Tag and report found property, transfer to Lost and Found, and respond to, resolve, or escalate security issues
  • Liaise and communicate effectively with all operational departments and develop strong working relationships with stakeholders
  • Ensure compliance with licensing laws, health and safety, and other statutory regulations
  • Perform other duties as assigned or directed

Requirements

  • High School Diploma
  • Minimum 2 years of security experience in a gaming environment, with supervisory experience an asset
  • Minimum 1 year of supervisory experience
  • Occupational First Aid level 2 an asset
  • Serving it Right Certification
  • Ability to successfully obtain a Gaming License
  • Must be available to work evenings and weekends
  • Can understand, speak, and write English; fluency in other languages an asset
  • Computer literacy in MS Office

This is a dual role, and the successful candidate will primarily work as a Supervisor but also as a Security Officer when needed.

Work Environment Considerations

  • Regular casino environment, standing and walking for long periods of time, and non-traditional work hours


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