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Security Supervisor

2 months ago


Nanaimo, British Columbia, Canada Great Canadian Entertainment Full time

Position Summary

This role reports to the Security Manager and is responsible for overseeing daily security operations at our casino location. You will play a key part in ensuring a safe and secure environment for guests, team members, and company assets. Your leadership and expertise will contribute to maintaining a positive and welcoming atmosphere while upholding Great Canadian Entertainment's commitment to excellence.

Key Accountabilities

  • Provide valuable input for performance evaluations of security team members, fostering their growth and development.
  • Mentor, coach, and train front-line security staff, sharing best practices and ensuring a high level of operational proficiency. This includes training on the non-gaming record keeping system.
  • Verify security timesheets for accuracy and completeness.
  • Monitor, document, and report any internal or external violations, unsafe conditions, potential hazards, suspicious individuals, or activities observed throughout the property. Prepare detailed electronic statements using our non-gaming record keeping system.
  • Assist guests in enrolling in the Self-Exclusion Program, demonstrating a commitment to responsible gaming practices.
  • Oversee crowd control measures for special events, ensuring smooth operations and guest safety.
  • Administer and maintain various critical security systems, including Key Control, WINPAC, SIMS, and Threat Management System.
  • Review surveillance files, maintain site surveillance equipment, and promptly report any issues or malfunctions.
  • Enforce restricted access to authorized personnel only, safeguarding sensitive areas and assets.
  • Observe cashier transactions and slot drops (if applicable), and escort cash and cash equivalent movements with utmost care.
  • Conduct regular patrols throughout the property as directed, identifying potential risks and conditions that may compromise safety for team members, guests, facilities, or company assets.
  • Provide or assist with First Aid for team members and guests in need, demonstrating a commitment to well-being.
  • Tag and report found property, ensuring it is transferred to the Lost and Found department.
  • Respond to, resolve, or escalate security issues promptly and effectively, maintaining order and safety.
  • May escort guests and team members or assign escort duties as required, providing a secure environment for all.
  • Conduct identification checks as necessary, verifying the authenticity of credentials.
  • Communicate effectively with all operational departments, fostering collaboration and information sharing.
  • Develop and cultivate strong working relationships with all stakeholders: guests, ownership, team members, regulatory bodies, and police authorities.
  • Ensure compliance with licensing laws, health and safety regulations, and other statutory requirements.
  • Perform other duties as assigned or directed, demonstrating flexibility and adaptability.

Education and Qualifications

  • High School Diploma
  • Minimum 2 years of security experience in a gaming environment; supervisory experience is an asset; surveillance experience is beneficial.
  • Minimum 1 year of supervisory experience
  • Occupational First Aid level 2 is an asset
  • Serving It Right certification is required
  • Ability to obtain any necessary licenses or permits