Technical Support Specialist

3 days ago

Saskatoon, Saskatchewan, Canada Tech Edge Ltd Full time
Job Description

We are seeking a skilled Technical Support Agent to join our team at Tech Edge Ltd.

Key Responsibilities
  • Provide technical assistance to users experiencing difficulties with computer systems and software.
  • Research and implement solutions by consulting user guides, technical manuals, and other documents.
  • Offer advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Troubleshoot and resolve technical problems.
Requirements
  • 1 year to less than 2 years of experience in a related field.
  • Permanent employment.
  • English language proficiency.
  • 30 hours per week.

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