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Customer Service Representative

2 months ago

Oakville, Ontario, Canada FCT Full time

About FCT

FCT is a leading provider of title insurance and default solutions in Canada. We're committed to the success of each employee and offer a collaborative work environment where innovators and collaborators come together to build on each other's talents.

Job Summary

We're seeking a Customer Service Specialist to join our team. As a key member of our customer support team, you'll be responsible for receiving and processing orders for title insurance by phone, fax, and internet. You'll manage customer inquiries and provide outstanding customer service, working closely with internal departments to ensure every customer receives the highest level of service.

Key Responsibilities

  • Receive and process orders for title insurance by phone, fax, and internet
  • Address and advise lawyers on any issues related to their specific files
  • Educate customers on title insurance and FCT's products, distributing information packages as needed
  • Accurately close and file policies with reference to all applicable information

What You'll Bring

  • Exceptional customer service skills
  • Excellent written and verbal communication skills
  • Excellent computer skills, including MS Office Suite
  • Keen attention to detail and organizational skills

What We Offer

  • Comprehensive benefits, including virtual healthcare and an Employee & Family Assistance Program
  • Group retirement savings plan with company match
  • Paid holidays and generous paid time off
  • Hybrid work arrangements
  • Paid volunteer opportunities and charitable donation matching
  • Employee recognition programs, including referral incentives
  • Potential for performance-based incentives
  • The opportunity to participate in our stock purchase plan

About You

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player with a strong work ethic and a commitment to excellence, we'd love to hear from you.