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Bilingual Client Service Specialist

2 months ago

Winnipeg, Manitoba, Canada TEKsystems Full time

Position Overview:

A prominent banking client is seeking a bilingual (French and English) client service specialist. In this role, you will embody the brand's values and provide exceptional support to clients through various communication channels, including phone, email, chat, video, and mobile. This position offers full-time hours with a flexible, hybrid work model.


• Handle 50-60 incoming calls per shift from existing credit card customers, ensuring each interaction is a memorable customer service experience.


• Assist clients with inquiries related to their credit cards, such as balance inquiries, limit adjustments, and reporting fraudulent activities.


• Respond to client needs with empathy, providing solutions to a wide range of banking inquiries and resolving issues at the first point of contact.


• Collaborate with team members to achieve collective goals and enhance client satisfaction.


• Build and maintain strong relationships with partners to foster teamwork.


• Adhere to compliance protocols and processes to safeguard client and shareholder interests.


• Educate clients on utilizing digital tools, including navigating mobile apps and online banking platforms.


• Demonstrate empathy by acknowledging delays and ensuring clients feel valued.


• Focus on delivering an outstanding client experience, addressing immediate needs while identifying further opportunities for assistance.


• Specialize in credit card services, understanding product details, interest calculations, transaction reviews, and benefits.


• Employ critical thinking skills to investigate transactions and manage simple fraud inquiries.

Required Skills & Qualifications:

1. Proficiency in both English and French.

2. A minimum of one year of experience in a fast-paced customer service environment (e.g., call center, retail).

3. Strong digital literacy across various devices (smartphones, tablets, laptops) with excellent keyboarding skills and internet navigation.

4. Experience working in a team-oriented, metrics-driven environment.

5. Minimum educational requirement: High school diploma.

Additional Information:


• Flexibility to work various shifts that accommodate client needs.


• Ability to work independently with proven time management, organizational, and problem-solving skills.


• Exceptional client service skills and confidence in engaging clients through multiple channels.


• Proven track record of building rapport and maintaining client relationships, preferably in the financial or service sectors.


• A strong desire to create exceptional client experiences and a passion for helping clients meet their needs.


• Previous experience in a customer service role providing diverse solutions.

About TEKsystems:

We are partners in transformation, helping clients activate ideas and solutions to seize new opportunities. With a robust team of 80,000 professionals, we collaborate with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As leaders in Full-Stack Technology Services, Talent Services, and real-world applications, we work with forward-thinking leaders to drive change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.