Indigenous Client Support Specialist

4 weeks ago

Winnipeg, Manitoba, Canada ITS Global Full time

National Occupation Code: 14200

Position Type: Full-Time (Hybrid/Remote Position)

As an Indigenous Client Support Specialist, you will report to the bilingual Client Support Manager. You will actively work with Indigenous clients to help them get back on track with their loan repayments and get their account back in good standing. You will provide various repayment options and support as required. You will support Indigenous clients as well as entrepreneurs from the company's core offerings.

Key Responsibilities:

  • Responsible for collection efforts and daily follow-ups of assigned overdue accounts.
  • Sending out formal demand letters with precision and accuracy.
  • Arrange repayment plans for clients with delinquent accounts by phone and
  • Respond promptly to client inquiries to plan and bring accounts back in good standing.
  • Document daily collections activities of delinquent accounts in the CRM system.
  • Work collaboratively with other team members to provide required support to the clients.
  • Update client information when required in the CRM system.

Requirements:

  • Relevant experience may include education with a focus on Business Administration/Finance or equivalent hands-on career experience.
  • 1 to 2 years of experience working in a credit/collection's role.
  • Lived experience working with Indigenous communities.
  • Demonstrated knowledge and understanding of the challenges faced by young Indigenous entrepreneurs and Indigenous-led and Indigenous-focused community organizations.
  • Bilingual – fluency in both French and English (oral and written) is a strong asset as you will be required to work on a daily basis with non-bilingual team members and/or clients across Canada and at Head office in Toronto.
  • A proven track record of strong customer service ethic and attention to detail.
  • Ability to communicate effectively while engaging your audience on the phone in a pleasant manner.
  • Aptitude to exercise sound judgement in resolving client issues.
  • The ability to multitask and prioritize to meet deadlines.
  • Confidence, and self-motivation with a team player attitude.
  • Alignment with the company's values and commitment to the mission/purpose of the organization.
  • Be a role model for the company's organizational culture by creating a positive impact at every touchpoint with people.

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